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your current plan does not allow us to connect this call i have not chaged my plan

changed my payment method but its valid i was charged today but not the right amount and my plan has not changed i need my phone to work



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I have posted a thread for sometime now about how to get the chat bubble.

FIRST, It's very important to DISABLE all pop-up blocker.

SECOND, make sure your browser accept cookies!

THIRD, You need to log into your account.

FORTH, Go to this page :

English :

French :

After few seconds, a chat bubble appear at the bottom right of your browser.

(See screen capture 2019-01-14 @ 18:00)

Click on it, it will open a small message windows, ignore the gereric message and type in your question.

You will then get a reply telling you where you are in the line.

Opening hours are :

Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).

It does ALWAYS, and I mean ALWAYS works for me and many others.(Tested with Firefox, Edge, Safari and Internet Explorer)