your current plan does not allow us to connect this call i have not chaged my plan

changed my payment method but its valid i was charged today but not the right amount and my plan has not changed i need my phone to work

Answers

  • ReneD
    ReneD Posts: 1,809 ✭✭
    I think you will have contact Fizz through chat so they can fix your isue.
    use this link https://fizz.ca/en/faq/resolving-issues
    Chizz :))
  • ReneD
    ReneD Posts: 1,809 ✭✭
    I have posted a thread for sometime now about how to get the chat bubble.
    FIRST, It's very important to DISABLE all pop-up blocker.
    SECOND, make sure your browser accept cookies!
    THIRD, You need to log into your account.
    FORTH, Go to this page :
    English : https://fizz.ca/en/faq/complaints
    French : https://fizz.ca/fr/faq/plaintes
    After few seconds, a chat bubble appear at the bottom right of your browser.
    (See screen capture 2019-01-14 @ 18:00)
    Click on it, it will open a small message windows, ignore the gereric message and type in your question.

    You will then get a reply telling you where you are in the line.

    Opening hours are :
    Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).

    It does ALWAYS, and I mean ALWAYS works for me and many others.(Tested with Firefox, Edge, Safari and Internet Explorer)
  • Whizz
    Whizz Posts: 18,805 admin
    Hi Orion,
    As the others commented below, you can chat with us by visiting any FAQ.
    Jay
  • Thanh S.
    Thanh S. Posts: 360 ✭✭
    Please close this
This discussion has been closed.