Unanswered question

I am not receiving text messages.

I can call, receive calls and text but I am not able to recive any text message. I followed the steps they suggeste and still nothing. Please help.

Jeyajeevanraj
Jeyajeevanraj

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Answers

Raja
Raja

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I recommend checking the APN settings in your phone and following Fizz's instructions to ensure the network settings are configured properly. If this does not work; try connecting to the chat system in the Solutions Hub early in the morning (before traffic starts to increase) and you'll see a chat bubble on the Solutions Hub page where you can speak with someone who can ensure you have the right settings in your phone.

For example (assuming you have an android), you may need to go into the settings on the stock messaging application and change your phone number that is listed in there. It may be your actual number or a number that only Fizz has access to. Also, are you having trouble receiving texts from other people or from automated systems?

Jeyajeevanraj
Jeyajeevanraj

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Thanks. I tried everything. I messaged them they opened a ticket but said it could be a few days before someone gets in touch with me. I want to figure how to fix this before that if possible. I'm not paying to be without receiving text for a few days.

Looks like you did the basic troubleshooting that Fizz tells its users to do. Therefore, I recommend that you contact Fizz support about this issue since this is the user community hub. You can email them, chat with them, or send them a message on FB messenger. Good luck!

MT
MT

MT

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Several users have different issues with sms. At this point you should contact Fizz https://fizz.ca/en/faq/resolving-issues

Jeyajeevanraj
Jeyajeevanraj

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I have an android

Jeyajeevanraj
Jeyajeevanraj

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Yes I tried switching networks. It did not work for me unfortunately

Jean farhood
Jean farhood

Jean farhood

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I can call, receive calls and text but I am not able to receive any text message only work the data
and never help more then 24 hour never find a solution

Alexis
Alexis

Alexis

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I know this thread is three days old at this point, but i also can't receive text messages. If anybody found a magic trick to solve this please show yourself. I'm desperate now.

Jeyajeevanraj
Jeyajeevanraj

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They had opened a ticket and it's been 3 days and nobody has contacted me yet.

Jean farhood
Jean farhood

Jean farhood

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Hi its happen with me the same hut your data working

Jeyajeevanraj
Jeyajeevanraj

Jeyajeevanraj

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Yes data is working fine

Marc-Anthony
Marc-Anthony

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I've had this same problem too for the past week. And then magically, all my texts from the past week came flying in at 10:32 am.
This happened JUST as I sat down to try and fix it by seeing what other users were doing after trying what Fizz support told me to do through messenger with no results.