Unanswered question

My previous data didn't roll over

I received a notification from Fizz saying I'll have 3.29 Go carried from my previous month. I can see in my usage I have 3 Go marked as "used", but I'm using Fizz only since last month and in the contract I believe it's said that I can carry 2 month of unused data. I can't see the chat bubble for some reason so I can't contact them... What should I do to resolve that?

Thank you

Fabien Le Merrer
Fabien Le Merrer

Fabien Le Merrer

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Answers

Fabien Le Merrer
Fabien Le Merrer

Fabien Le Merrer

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I tried this week end and it never showed up... And the only time I saw the bubble was at the very beginning.

Oh, I'll try facebook then

MoYe
MoYe

MoYe

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contact fizz , they will be able to help you

Ken
Ken

Ken

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Fizz sends the roll-over message about 5 days before it actually rolls over. You should see it at the beginning of the new billing cycle

Ken
Ken

Ken

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There are still people complaining that the data usage meter is not working properly so that could be an issue as well...

Fabien Le Merrer
Fabien Le Merrer

Fabien Le Merrer

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I received the notification 17 days ago, so I isn't that. But I will try with a Facebook message.

use the contact forms from your account profile and send a complaint. Describe your problem, fizz will reply you back on the next day usually. After the reply, if you need to send another message, use the contact forms again and send a follow up complaint. I have use this method to contact support to solve my roll over issue.

Meng
Meng

Meng

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i had the same issue.

 

like others suggested, contact the support, the agent will create a ticket then the tech team will get it back for you. it took one day to for them to get back to you. It took another day for the data to reappear in your account. 

Anne
Anne

Anne

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Use 'contact form' or use Facebook messenger. Attach some screenshot to explain.