Unanswered question

No data in USA

Data disappeared when entered us. Sometimes it returns back for couple minutes. Now all the calls are not going through. Need help

Genadiy
Genadiy

Genadiy

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Answers

ReneD
ReneD

ReneD

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I hope you have Canada+us data plan, otherwise it wont work...
Make sure your rooming data is on.

You can still reach Fizz CS trough chat till 18:00 today

Chizz :))

Genadiy
Genadiy

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Sure. That was the main reason of transferring the number to Fizz. Have no idea how to chat

Genadiy
Genadiy

Genadiy

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How can I chat?

Genadiy
Genadiy

Genadiy

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No data. No internet. Nothing works. That's my hubby's phone

ReneD
ReneD

ReneD

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Log into your account and then go on this page https://fizz.ca/en/faq/resolving-issues
A chat bubble will appear after few seconds at the bottom right of your screen.
Clizk on it, ignore the first message and post your problem there.
An agent will assist you with your issue.

Chizz :))

MT
MT

MT

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If you have not configure APN paremeters previously you should try it now https://fizz.ca/en/faq/what-are-fizz-network-settings-apn.

Ken
Ken

Ken

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Emre
Emre

Emre

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I have been expienceing the same issue so far Fizz has not been of much help. I have found 3 trick that temporarily fix the problem

  1. Manually switch carriers 
  2. Toggle airplane mode on/off
  3. Do a hard reset

Let me know if this works for you too.

 

Genadiy
Genadiy

Genadiy

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No...Nothing helped
No internet at all