Unanswered question

My data doesn't work in Toronto. Why ? Samsung S8+

my phone data worked in Ottawa, but when i moved to Toronto it stopped working. I still have good signal, but no data. Can someone help me out with this please ??

Answers

MT
MT

MT

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Level
4
5000 / 5000
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Did you enable data roaming on your phone ?

MT
MT

MT

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Level
4
5000 / 5000
points

I presume that you have Canada coverage.
If you have not configure APN then you may try to see https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

ALLISON
ALLISON

ALLISON

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4
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I didn't have any problems with data when I was in the Toronto area. If you've enabled roaming, double checked your APN settings, and have a canada wide plan, the best I can suggest is getting in touch with Fizz customer service to figure out why it's not working for you.

Had the same problem while being in Toronto for some time
Note9
Connections/Mobile Networks/network Operators/Search for networks
After it finds FizzEXT select it and you'll be good to go :)

Jonathan
Jonathan

Jonathan

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3
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points

If your APN is set to Videotron and not Fizz it will apparently work fine when your in the subscription area but not when you're in the coverage area. Maybe that's your problem? I had data cut in and out on me occasionally when I was in Ontario for a week and either rebooting or simply flipping over to airplane mode for a moment and back always solved my problems. Unfortunately, that means I haven't got any other suggestions for you - the others have already covered the bases, like ensuring you have Canada wide coverage or money in your wallet for pay per use (which is probably not a good idea, because there seems to be a bug that will cause it to chew through your wallet really fast with big roaming data charges).

I hope this issue got resolved.

 

However you cannot continue to use Fizz mobile if you moved to Toronto. Aftrer 3 months, your plan will be limited or suspended and you will be notified.