Fizz can't figure out missing referral bonuses. Is everybody's Fizz referral bonus all hit and miss?

Have you seen this https://community.fizz.ca/questions/1858181-25-credit-referrals-disappeared

When I first used a referral bonus I had Adblock on and it didn't register, maybe that's why they didn't show up in your account they never applied

Yes I did learn this click 2018 trick. Double checked and it's missing. Contacted Fizz a few times and the answer are most clueless.Need repeat same question again and again. And final answer is "a special team" are working on it. I'm talking about 4 weeks ago and the problem is still not resolved. Fizz support really need re-build. It's low-efficient and many (if not most) staff are clueless.

I hope they work this out. I don't want to lose my referrals.

If Fizz doesn't give you a satisfactory resolution you might want to consider filing a complaint with https://www.ccts-cprst.ca

I had my referral bonus missing before. I just filed a complaint directly to fizz. Later they replied to me they opened a ticket to investigate the issue. About one month later, they replied to me that they fixed the issue, and I got my missing referral bonus back now. My suggestion is to file a complaint to them, and they will investigate.

Don't forget that the "referee" must make 2 monthly payment before the bonus is applied. If you are talking about pending bonus, as other said you should open a ticket. And, don't forget to keep safe the confirmation email you receive when you have a reference bonus. It's the only proof you have in case of a glitch / bug.