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Fizz can't figure out missing referral bonuses. Is everybody's Fizz referral bonus all hit and miss?

I like Fizz's features and referred some friends. They jointed and told me they love it. And I found out quite a few bonuses are missing. They use my code to register account, and use it again to activate sim card. Still missing !

Just want check if it's just me, or somebody else too.

Why not Fizz make it easier, use that code to register account and I can be qualified for the $25. Or use this code to activated sim card will qualify too. Now Fizz made BOTH required ,and still missing !!!

Also the whole process is so complicated for a non-teksavvy users. Why not Fizz find some sim distributors locally and let them distribute SIM cards and do activation, as return, give these distributors referral bonus as return. It's a win-win situation. Fizz management should serious consider my suggestion.

Ann
Ann

Ann

User level
Level
3
2520 / 5000
points
2 months ago
Category
My Mobile
Category
My account
Answer count
8 answers
Author name
Ann
Date
January 12, 2019
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Emre

Emre

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Level
3
2653 / 5000
points

If Fizz doesn't give you a satisfactory resolution you might want to consider filing a complaint with https://fizz.ca/en/contact-us

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Emre
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MT
MT

MT

User level
Level
4
5000 / 5000
points

Have you seen this https://community.fizz.ca/questions/1858181-25-credit-referrals-disappeared

Author name
MT
Date
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Jeremiah Ho
Jeremiah Ho

Jeremiah Ho

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Level
1
536 / 750
points

When I first used a referral bonus I had Adblock on and it didn't register, maybe that's why they didn't show up in your account they never applied

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Jeremiah Ho
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a
Ann
Ann

Ann

User level
Level
3
2520 / 5000
points

Yes I did learn this click 2018 trick. Double checked and it's missing. Contacted Fizz a few times and the answer are most clueless.Need repeat same question again and again. And final answer is "a special team" are working on it. I'm talking about 4 weeks ago and the problem is still not resolved. Fizz support really need re-build. It's low-efficient and many (if not most) staff are clueless.

Author name
Ann
Date
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answer
a
Ken
Ken

Ken

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Level
4
5000 / 5000
points

I hope they work this out. I don't want to lose my referrals.

Author name
Ken
Date
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a
Marc H
Marc H

Marc H

User level
Level
2
864 / 2000
points

I had my referral bonus missing before. I just filed a complaint directly to fizz. Later they replied to me they opened a ticket to investigate the issue. About one month later, they replied to me that they fixed the issue, and I got my missing referral bonus back now. My suggestion is to file a complaint to them, and they will investigate.

Author name
Marc H
Date
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a
Stef

Stef

User level
Level
0
80 / 100
points

Don't forget that the "referee" must make 2 monthly payment before the bonus is applied. If you are talking about pending bonus, as other said you should open a ticket. And, don't forget to keep safe the confirmation email you receive when you have a reference bonus. It's the only proof you have in case of a glitch / bug.

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Stef
Date
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answer
a
Dallaire Mathieu

Dallaire Mathieu

User level
Level
2
969 / 2000
points

I have a problem too, my referral bonus won’t appear and I am sure that I put the good reference number.

Author name
Dallaire Mathieu
Date
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answer
a

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