Unanswered question

Anyone is a similar situation?

1) ordered 2 SIM cards (one for me one for my brother), only got 1 SIM

2) activated the SIM I received

3) reported the other SIM card as lost

4) had my active SIM blocked

5) was not able to reactivate SIM (to report as lost/stolen it is not necessary to inform IMEI. To report as found and reactivate, IMEI mandatory. If IMEI is not on lost/stolen database, impossible to reactivate)

6) Received second SIM. Tried to reactivate my number on it. System gave error message

7) Representative said new SIM was necessary.

8) Bought a third SIM. System said my number was active on it.

9) Phone still without service (it reads Fizz, measures signal, but no data. When trying to make call, receives message " welcome to Videotron, you are not register. To fix it call 611"). Impossible to call 611.

10) Without a phone for a while and still waiting for an answer from "specialized tech team" (at least 3 days)

Alan
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Alan

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Answers

ReneD
ReneD

ReneD

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Heeeu welcome to Videtron, that's not right!!
Something really weird is going on here!

ReneD
ReneD

ReneD

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What do you mean buy "System said my number was active on it"?
Did you activate the 3th SIM on Fizz site?

ReneD
ReneD

ReneD

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OK I get it, so did you get an confirmation email for the 3th sim activation and text message on your phone yet?

Were you porting your number from another provider?

Alan
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Went to My plans > Manage > Change SIM Card, clicked "Activate your SIM Card, inserted the the activation code and received confirmation that SIM was active now. That was the third SIM I got

ReneD
ReneD

ReneD

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OK, First I need to know what type of phone you have.
When did you activate your card?

Alan
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I have an iphone 6s

ReneD
ReneD

ReneD

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Ok I need to go so here are some stuff you can look for

1- If you just activated your card and porting a number from another provider, it might take a while before the whole process is complete.
2- Double check your APN settings following this https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
3- Keep your phone on WiFi connection while doing the APN settings, especially if you are on iPhone
4- If it's Android, make sure you have only one APN setting profile on your phone and that it is set to be the default one.

Good luck

Chizz :))

ReneD
ReneD

ReneD

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Your iPhone 6s must have the last iOS version. Make sure to update!
Operator should be Fizz 35.1
Parameters/General/Information - Operator

Chizz :))

Alan
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Already up to date. Carrier says 35.0

I was in similar situation a few days ago, it can be fixed by going to my plan , and do a sim swap instead. Just order 4th sim and do it.

After, ask Fizz refund first 3 sim costs. Take pictures of all 3 wasted sim and attach in your complain. They will refund money as wallet money in your account.

Hi Alan,

I was in the same situation and so were my friends. You have to be at a minimum of iOS 12.1. Once you're phone is updated to iOS 12.1, you'd either need to connect to iTunes or go to Settings-->General-->About and you'd be prompted for a carrier update.

I believe in your about page you're seeing Videotron 35.0, Fizz data works on Fizz 35.1. You have to also make sure you're connected to Wi-Fi in order to receive a carrier update once you've updated your iOS.

ReneD
ReneD

ReneD

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Yep that's right, my iPhone switched back to Fizz 35.0 I don't know why...
I guess Sami S. has the solution here

Chizz :))

Alan
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Hey guys,

First, thank you everyone for your help.
I tried all suggestions (except getting my 4th SIM). Nothing worked. :(

When I open the About page it does not prompt me to a Carrier Update. Same thing when I go to my iTunes.

When I activated my 3rd SIM it was using the Change SIM function on the website. It is still not working.

I just re-read your post, I was initially under the impression that your Phone and Text were working but only your Data isn't working. However since your phone isn't working either, it probably means your line isn't active and if you are porting that your porting was unsuccessful. Which provider were you with before Fizz? Did you get a confirmation from that provider that your line has been cancelled(If you're porting your number)? What happens when you try to call your number from another phone?