Answered question

I received a modem for home internet service, but it does not work. What should I do ?

Hi all;

I received a modem for home internet service, but it does not work. Is home internet services available in Longueuil? What should I do ?

Abdusami
Abdusami

Abdusami

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Hello Abdusami,

In order to solve your issue, you can contact us by chat or by private message on Facebook, check this link for the info: "https://fizz.ca/en/contact-us";.

Have a lovely day!

Radu

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Other answers

MT
MT

MT

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Are you trying to connect the modem at the same address they had on file when they offered you internet service? If you are, you should contact Fizz. Sometimes electronics are just DOA.

Abdusami
Abdusami

Abdusami

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a videotron technician installed the modem two days ago, but i do not have access to the internet from the beginning

MT
MT

MT

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A Fizz technician failed the internet installation. Maybe this is sign saying I shouldn't continue this beta test.

Anne
Anne

Anne

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If you don't have videotron cable here before, need wait a tech visit , and connect your cable from outside to basement. Then you can get internet signal in your cable.

Johanne
Johanne

Johanne

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As Rene say I would contact CS with the chat

Marc
Marc

Marc

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Just ask fizz to send a technician to have the issue fixed. How did the technician leave on the installation day without making the internet work?

Anne
Anne

Anne

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It's self install but his cable not connected. Need tech visit outside.

Abdusami
Abdusami

Abdusami

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The third videotron technician came to my place yesterday. he connected with a videotron modem and workede well. But I did not work with FIZZ Yet.
and I do not why guys charged me for installation fees, although I did not have internet yet !!!!!!
Really I do not know that the installation fees isn't included in the service!!!

Abdusami
Abdusami

Abdusami

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Hi all;

I need the address of FIZZ because I want to return the modem.

Abdusami
Abdusami

Abdusami

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My "return ID barcode" does not work. I went to canada post yesterday and showed them "return ID barcode", they told me that it did not work.

What should I do?

Abdusami
Abdusami

Abdusami

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I need to chat with customer services