Unanswered question

Mobile data does not work

I followed https://fizz.ca/en/faq/what-are-fizz-network-settings-apn to set my APN on my Samsung Galaxy C7 phone. It used to work, but since last week I couldn't connect to the internet using mobile data

Ching
Ching

Ching

User level
Level
0
23 / 100
points

Answers

MT
MT

MT

User level
Level
4
5000 / 5000
points

It used to work and it does not work anymore.
Did you verify to see if you still have any data in your plan ?
https://zone.fizz.ca/dce/customer-ui-prod/#/account/overview

Ching
Ching

Ching

User level
Level
0
23 / 100
points

I activated about 1 week ago.
I just got mobile data working 5 minutes ago and lost it again. I have the H+ symbol.

MT
MT

MT

User level
Level
4
5000 / 5000
points

You should be able to access internet with H+ , it's just a litltle bit slower than LTE.

Anne
Anne

Anne

User level
Level
4
5000 / 5000
points

Reboot phone, it will work .

Mohammad
Mohammad

Mohammad

User level
Level
3
2349 / 5000
points

Is it working now?

Ching
Ching

Ching

User level
Level
0
23 / 100
points

Not working. Will contact Fizz.

TrainFood
TrainFood

TrainFood

User level
Level
2
1106 / 2000
points

update your phone maybe

Anne
Anne

Anne

User level
Level
4
5000 / 5000
points

https://fizz.ca/en/faq/resolving-issues , wait 10 seconds, click green bubble on bottom left.

Fizz is a brand new network if never you encounter any problem due to its early stage you can always check your apn or contact the team during the day time hope your problem will be solved soon but there is so many left to do so be patient fizz is the best network on the place its definitely here to stay :)

Ghislain
Ghislain

Ghislain

User level
Level
0
82 / 100
points

I had issues as well until I set up my APN's diferrently. I have one set-up for MMS as APN type while the other one is set as default and sup. You can configure it anually or edit settings from the ones you received from Fizz.