Answered question

my lte doesn't want to work

I don't understand why my data doesn't want to work. I have chosen the 6gb program. My iPhone is compatible ( it is the 6s) and I can text and call but I cannot use the data. I don't understand... I restarted my phone also. When I go on google for example it says " could not activate cellular data network" turn on cellar even though it is activated and on the top its written " fizz lte" I dont understand....

Kheira Djatou
Kheira Djatou

Kheira Djatou

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Anne
Anne

Anne

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You're using iphone,you just need go to General ---> Upgrade firmware to 12.1 or above. Reboot phone, and you'll get data running after.

iPhone is known not working with Fizz for lower firmware version.

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Alexandre Lebel
Alexandre Lebel

Alexandre Lebel

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Yeah service is down... again

Service is ok for me, I don't think it's down.

Check here to update your APN stetting. https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
Also, if you just activated your SIM card it might take a while before it's fully operational.

Chizz :))

Alexandre Lebel
Alexandre Lebel

Alexandre Lebel

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LTE and 3G were definitely not accessible for me for the past hour or so, I've been stuck on the H+ since then.

I just was able to finally connect to LTE network as of a few moments ago.

Alexandre Lebel
Alexandre Lebel

Alexandre Lebel

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lol, most of the time they don't even log the issues they have, by experience for the past few months

Marc
Marc

Marc

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Try to reset your iphone's network settings.