How do i manually make a payment after a failiure?

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Anthony I. #889
Anthony I. #889 Posts: 31 ✭✭
in About my account
My payment failed, even though I was able to use my credit card to pay for the first month of service. How can I manually force the payment so I don't lose service?

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  • Anthony I. #889
    Anthony I. #889 Posts: 31 ✭✭
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    Already updated my payment info and sent a contact form. The payment failed on a perfectly valid credit card so there might be a problem on their end. Just hope I don't get frozen before it gets resolved.
  • Johanne M. #358
    Johanne M. #358 Posts: 464 ✭✭
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    I would contact them with the chat as soon as possible. You can use that link
    https://fizz.ca/fr/faq/plaintes
  • Mario_FQDZA
    Mario_FQDZA Posts: 3,157 ✭✭
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    Go into your account. You will find a link to update your payment and then make your payment.
    Also, you probably will receive emails about your payment having failed. From those emails there will be a link to "Update your payment" and then "Make a payment". If that doesn't work contact Fizz via chat.
  • Kenny L. #23
    Kenny L. #23 Posts: 794 ✭✭
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    Get in touch with support asap. Don't think anyone here can help with this issue.
  • Anthony I. #889
    Anthony I. #889 Posts: 31 ✭✭
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    @Kenny L.
    I already have and they said they don't have the power to force payments and will update me about the problem by email but I'm feeling rather pessimistic at this point.
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