Answered question

How do i manually make a payment after a failiure?

My payment failed, even though I was able to use my credit card to pay for the first month of service. How can I manually force the payment so I don't lose service?

Anthony
Anthony

Anthony

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Mario_D
Mario_D

Mario_D

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Go into your account. You will find a link to update your payment and then make your payment.
Also, you probably will receive emails about your payment having failed. From those emails there will be a link to "Update your payment" and then "Make a payment". If that doesn't work contact Fizz via chat.

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Other answers

Anthony
Anthony

Anthony

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Already updated my payment info and sent a contact form. The payment failed on a perfectly valid credit card so there might be a problem on their end. Just hope I don't get frozen before it gets resolved.

Johanne
Johanne

Johanne

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I would contact them with the chat as soon as possible. You can use that link
https://fizz.ca/fr/faq/plaintes

Anthony
Anthony

Anthony

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@Kenny L.
I already have and they said they don't have the power to force payments and will update me about the problem by email but I'm feeling rather pessimistic at this point.