Answered question

How do I reset my PIN

Hi,

I never got a text message with my PIN. When hold 1 down and get to voicemail I don't know what PIN to use to access my voicemail. How do I reset the PIN?

Gurcharan
Gurcharan

Gurcharan

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21 / 100
points

@Gurcharan H.
Make sure you don't have any pop-up blockers active in your browser.
Then log in your account and go on this page : https://fizz.ca/en/faq/resolving-issues
The chat bubble will appear after few seconds at the bottom right.

It's available on weekdays between 07:00 and 22:00
and between 10:00 and 18:00 on weekends

Chizz :))

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Other answers

Johanne
Johanne

Johanne

User level
Level
2
1936 / 2000
points

Do you received a notification with the pin number.

Johanne
Johanne

Johanne

User level
Level
2
1936 / 2000
points

try 1234 it was this number for me

Gurcharan
Gurcharan

Gurcharan

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Level
0
21 / 100
points

Hi Johanne M.,

I didn't receive a text message witth the pin number.

Gurcharan
Gurcharan

Gurcharan

User level
Level
0
21 / 100
points

I tried 1234 and that didn't work either. I never see the chat bubble, I use chrome.

MoYe
MoYe

MoYe

User level
Level
3
3973 / 5000
points

Try removing and reinstalling the Sim card

Johanne
Johanne

Johanne

User level
Level
2
1936 / 2000
points

Try to use other than chrome. Me it didn't work with firefox but it's ok with chrome.