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Text message problems?

I have a data only plan, but I decided to try the Call and Text add-ons. The calling works fine and I can still receive texts, but when I send I first got "error 21" and now after following some of the troubleshooting steps here, I get an "incorrect phone format" error. I have tried all the recommendations (other than let it resolve itself) with no success.

Carlos
Carlos

Carlos

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almost 2 years ago
Category
My Mobile
Category
SMS
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4 answers
Author name
Carlos
Date
January 06, 2019
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J

J

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verify the APN setting and also the texting app that you are using if there is any setting in the app for APN. If you are using a 3rd party texting app, some app have the APN setting inside the app.

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J
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ReneD

ReneD

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Hummm have you checked all your APN settings?
Other than that you'll have to chat with CS here https://fizz.ca/en/faq/resolving-issues

Chizz :))

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ReneD
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MT
MT

MT

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Were you sending using contact list ? If so please try to enter a phone number instead to see .

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MT
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ALLISON
ALLISON

ALLISON

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What number do you have in settings for SMS service centre? It should be +14385200092.

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ALLISON
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