Answered question

Why doesn't tthe Reactivate page work?

Your Help page tels me to go to https://fizz.ca/reactivate to reactive my account but the page gives me a 404 error.

Same thing with the URL in french.

Please fix this I want to reactivate my service which has been down for a week.

David
David

David

User level
Level
0
11 / 100
points

Hello David,

In order to reactivate your plan go to your account and click on "Reactivate" button. I've just tried on my end and I can confirm you that it is working.

If you encounter any issue during the reactivation process, please contact us via chat or via Facebook Messenger.

Thanks.

Ionut

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Other answers

The "internet" link on community front page went to nowhere too.

Page non trouvée
Page not found
La page recherchée n'est pas disponible à l'adresse indiquée. Il est possible que son adresse ait changé.

Pour revenir à la page d'accueil, merci de cliquer ici.

Vous pourrez alors utiliser le moteur de recherche pour retrouver le contenu souhaité.

Merci de votre compréhension.

The page you're looking for is not available at this URL. It may have moved to an other URL.

To get back to our home page, please click here.

Thanks for your understanding.

MT
MT

MT

User level
Level
4
5000 / 5000
points

It could mean it can not be done and you need to contact Fizz so they can re-activate for you.

David
David

David

User level
Level
0
11 / 100
points

Ok but then they should fix the page to tell me that, a 404 error means the page is not found.