Answered question

I had been waited for second sim card more than 2 weeks.Please review my order.

Sim card waiting

Hiep
Hiep

Hiep

User level
Level
0
2 / 100
points
Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hello Hiep,

Please contact us via chat or via Facebook Messenger so we can take a look.

Cheers.

Ionut

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Other answers

Contact customer service directly via the chat bubble found on the lower right of the screen when you go to the solution hub and wait on a page 10-15 seconds. Make sure your ad/pop up blocker is disactivated. The customer service reps do sometimes read the questions here, but the chat bubble is a more reliable way to contact them.

MT
MT

MT

User level
Level
4
5000 / 5000
points

You need to contact Fizz with either of the following methods ( chat is much more efficient then other methods )

Fizz Chat : https://fizz.ca/en/faq/resolving-issues
(Please note that their working hours is 10 AM to 6PM during holidays : now to Jan 5 2019 )
https://fizz.ca/en/contact-us
Fizz contact form : https://zone.fizz.ca/dce/customer-ui-prod/#/account/conta...
Facebook Messenger : https://m.me/fizzca

James
James

James

User level
Level
2
834 / 2000
points

Since we're not working for Fizz support, we cannot do anything. If you want to contact support about this issue, you may open a support-ticket by e-mail, use Facebook messenger or their live chat bubble in your account. Good luck!

Just pay $5 to get a new one, while waiting for the old one. When it arrived. Contact Fizz and say you will delcine, get $5 back after. It's $5 only and you've been waiting 2 weeks, you can ask them give it to you free as well.