Answered question

Payment question?

So I am very confused on the payment that was just taken out. I have a $40 per month plan. I also had a referral approved (-$25). I would think my payment would be $15 + taxes/fees.

Instead I was charged $45.20 and $16.95 is in my wallet. I can't make any sense of this. Any ideas?

Michael
Michael

Michael

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Level
0
55 / 100
points

Customer service is pretty easy to reach.
First log in to your account then go here https://fizz.ca/en/faq/resolving-issues
Bubble chat comes on after few seconds on the bottom right of your browser!

All of that on opening hours of course.

Cheers :))

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Other answers

MT
MT

MT

User level
Level
4
5000 / 5000
points

It makes no sense.

MT
MT

MT

User level
Level
4
5000 / 5000
points

Maybe you got 25$ in your wallet and Fizz charged you for something else by mistake.
You may want to look into your wallet history to see
https://zone.fizz.ca/dce/customer-ui-prod/#/wallet/wallet...

ALLISON
ALLISON

ALLISON

User level
Level
4
5000 / 5000
points

Fizz math? That's odd. I guess you should contact customer service to see what's going on.

Patrick
Patrick

Patrick

User level
Level
1
225 / 750
points

Strange...

MoYe
MoYe

MoYe

User level
Level
3
3973 / 5000
points

Thats weird

gurpreet
gurpreet

gurpreet

User level
Level
0
12 / 100
points

I activate my SIM card but my I couldn’t receive and call someone for 1 month and I received a bill of 37.97$ I don’t understand do someone have the customer support phone number

MoYe
MoYe

MoYe

User level
Level
3
3973 / 5000
points

There is no customer service

Mohammad
Mohammad

Mohammad

User level
Level
3
2349 / 5000
points

There is no customer sefvice to contact. Best way is through facebook, but its slow right now because of holdiays.