Answered question

Changed my plan but it renewed to the old plan. What to do?

Hey! I decided to lower the amount of data on my plan on December 22nd for a renewal on January 2nd. Got a confirmation email and everything but then the payment went through today and I got charged for the old amount and it also says I’m on my old plan on the fizz website.
Did this happen to anybody else? How did you get it fixed?
Tried contacting Fizz through messenger but... yeah.

Arnaud
Arnaud

Arnaud

User level
Level
1
373 / 750
points
Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hi Arnaud,

I can see that this situation has been escalated towards our technical team and it was solved.

Have a good one.
Luciana

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful