Unanswered question

How do you cancel sub user account?

I cannot cancel my account, went to manage plan but the "unsubscribe" button does not exit

qing
qing

qing

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Answers

MT
MT

MT

User level
Level
4
5000 / 5000
points

You need to contact Fizz

MT
MT

MT

User level
Level
4
5000 / 5000
points

Here is how you can contact Fizz
Fizz Chat : https://fizz.ca/en/faq/resolving-issues (Please note that their working hours is 10
AM to 6PM during holidays : now to Jan 5 2019 )

Fizz contact form : https://zone.fizz.ca/dce/customer-ui-prod/#/account/conta...
Facebook Messenger : https://m.me/fizzca

Since Fizz is a new company, they probably didn’t program this into the my account page so I would just contact them to unsubscribe your plan. If that doesn’t work or they refuse (which I doubt they will), file a complaint to the CCTS and they will resolve your issue.

Hello Qing,

I checked your account and the "unsubscribe" button is available. If you can't see it, please contact us via chat or via Facebook Messenger so we can escalate the issue.

Cheers,

Ionut