Answered question

Network parameters doesn't work, set up correct APN, reset network settings, connected to 4G but NO internet?

My internet worked before, but one day it just suddenly stopped (after I ran out, though since then I've been gifted some bandwidth so I should be fine).

I did switch phones, but others who have my model (XIaomi Mi A2 Lite) said it worked with Fizz -- and it shows that it's connected to the network with full bars, just no internet access. As stated, I've tried sending the network parameters notification at least 3 times, but don't receive them.

Tom
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Tom

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Anne
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Anne

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Did you see this error message when you visit http://www.FIZZ.ca ? If yes, too bad you run out of base data. Gift data is usable . Need wait next billing cycle. It's a bug.

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Other answers

MT
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Do you see any data available with this : https://zone.fizz.ca/dce/customer-ui-prod/#/account/plan

Reyhaneh
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Steps to follow for configuring the APN can vary from one phone to another. Here's an example:
Settings → Connections → Mobile networks → Access Point Names → APN


Open a new APN and name it: Fizz
then:
Fizz APN settings are:

APN: mobile.bm
MMSC: http://mms.mobile.bm
MMS proxy: mmsproxy.mobile.bm
MMS port: 80
APN type: default,mms,supl

.
.
.

After setting, select Fizz in Access Point Names

https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

Tom
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@M.T. yeah, there's 1GB available (the amount gifted to me)

Whizz
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Whizz

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Team

Hello Tom,

I see that the ticket escalated for this issue is fixed. If you encounter the same situation, please let us know via chat or via Facebook Messenger.

Have a nice day.

Ionut