Unanswered question

How to remit the payment manually once the mode of payment has been updated?

Unfortunately, my Fizz service got suspended since the payment for this month got declined due to some unknown reasons, eventhough it was a valid CC with funds available. I had to re-update the mode of payment with the right billing address.

I tested and confirmed by adding some funds to the wallet, however, I am unable to pay the outstanding balance for this month from my wallet so that my service can be unsuspended.

Fizz customer portal does not provide an option to remit the payment manually once the mode of payment is updated.

Unable to reach a Fizz customer service agent via the FB messenger to resolve this issue ASAP, since I am unable to use my phone.

Any alternative options to resolve this issue so that my service can be restored? Also how many of you agree that an option should be provided for Fizz customers to remit the payment manually when required, since their buiness model is DIY platform, where we cannot contact directly their Fizz agents immediaitely when needed urgently to resolve a problem such as this?

Thilochan
Thilochan

Thilochan

User level
Level
1
125 / 750
points

Answers

Yes, this does seem to be yet another flaw in their system--customers should be able to choose to submit payment immediately when their payment didn't go through for whatever reason. Other than looking for an elusive chat bubble, I can't think of any way to get an immediate response from them. The contact forms under your account profile, and fb messaging are other ways to contact them, but less immediate.

@Allison
You forgot this link:
https://fizz.ca/en/faq/resolving-issues
It does bring the chat bubble pretty fast on opening hours.

Contact form is not my favourite, because you have to be very precise with your problem and you can't reply back to the email you get from CS.
Giving customer service over FaceBook messaging system is a pretty lame way for any reputed cie in my opinion.

Cheers :))

I am in the same situation as you now it's been like 2 months. Update payment mode or wtv it is, put another credit card, contact Fizz costumer by chat and nothing get resolved yet. Keep faith my friend.

I don't like to use FB either, and their habit of sending emails which ask follow up questions but don't take responses is ridiculous. But, the only success I've had via chat is getting a ticket submitted, which leads to the non-response emails anyway.

MT
MT

MT

User level
Level
4
5000 / 5000
points

There should be a grace period of a few days for this type of issue and an option to re-submit the miss payment for any reason.

MT
MT

MT

User level
Level
4
5000 / 5000
points

When a miss payment occurs, Fizz should notify users by text message indicating what user need to do and cut the service only after the grace period.

@M.T.
Notifying text is a good solution but forget about grace period with services, Fizz is a prepaid service!
Grace period would only allow you to keep your phone number for a predetermine period.

Cheers :))

LordAlex Leon
LordAlex Leon

LordAlex Leon

User level
Level
0
12 / 100
points

I am on the same boat. card declined corrected the problem they wont charge it again, no bubble, i tried deleting the card re-entering and nothing. I funded a wallet with 43 $ thinking maybe I could pay that way nothing. Now my account is suspended, I cant use my card to pay and 43$ stuck in a wallet....

Miriam
Miriam

Miriam

User level
Level
0
88 / 100
points

I found a workaround for this issue until the problem will be solved, but it's expensive!!!
Add money to your Wallet and it will be unlocked. but it will be charging of 'pay as you go' rates.
and for your information, i contact them with chat 3 times today, they telling that the problem will be solved very soon. latest in 3 days.

elchonon
elchonon

elchonon

User level
Level
0
23 / 100
points

i have the same issue is there any way of doing it urgently are to contact them and file a lawsuit against fizz for making so much issues for there customers, there is still a lot that fizz has to fix!!!!