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Port out but still be charged for next month?

I ported out from Fizz yesterday, the last day of the monthly cycle. However, today I still received notification that my new month began with payment for the next month.

I cannot find Cancel my plan on My account.

Please help.

Thanks,

Ai
Ai

Ai

User level
Level
0
0 / 100
points
about 2 years ago
Category
About my account
Category
Account
Answer count
7 answers
Author name
Ai
Date
December 30, 2018
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viewed 54 times
question
q
ALLISON
ALLISON

ALLISON

User level
Level
4
5000 / 5000
points

Contact them via the contact form in your account to ask for a refund since they can't be providing the service if your number is with another provider.

Author name
ALLISON
Date
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a

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D

D

User level
Level
1
340 / 750
points

It is in the my plans tab, you should see a manage plan button and there you will have the option to unsubscribe

Author name
D
Date
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answer
a
ReneD

ReneD

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Level
4
5000 / 5000
points

I agree with Allison, fill in a contact form!

Cheers :))

Author name
ReneD
Date
Answer likes
answer
a
MoYe
MoYe

MoYe

User level
Level
3
3973 / 5000
points

contact fizz asap

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MoYe
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answer
a
ReneD

ReneD

User level
Level
4
5000 / 5000
points

Allison W. has the right answer!

Cheers :))

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ReneD
Date
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a
Ken
Ken

Ken

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Level
4
5000 / 5000
points

Agreed.Contact Fizz directly. No one here can help with payment issues.

Author name
Ken
Date
Answer likes
answer
a
Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hi Ai,

You plan is already cancelled because of your demand of portability.

Don't worry, you won't be charged.

Have a good one.
Luciana

Author name
Whizz
Date
Answer likes
answer
a

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