Answered question

Port out but still be charged for next month?

I ported out from Fizz yesterday, the last day of the monthly cycle. However, today I still received notification that my new month began with payment for the next month.

I cannot find Cancel my plan on My account.

Please help.

Thanks,

Ai
Ai

Ai

User level
Level
0
0 / 100
points
ALLISON
ALLISON

ALLISON

User level
Level
4
5000 / 5000
points

Contact them via the contact form in your account to ask for a refund since they can't be providing the service if your number is with another provider.

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Other answers

MoYe
MoYe

MoYe

User level
Level
3
3973 / 5000
points

contact fizz asap

Ken
Ken

Ken

User level
Level
4
5000 / 5000
points

Agreed.Contact Fizz directly. No one here can help with payment issues.

Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hi Ai,

You plan is already cancelled because of your demand of portability.

Don't worry, you won't be charged.

Have a good one.
Luciana