Answered question

cannot receive call error message "um1/um2 the number you are reached is not in service"

This morning I had the chance to chat with Fizz! One of Fizz support service recept me and helped me with a transfer from Koodo to Fizz that I spent almost a whole day but always fell using a contact form. After the successful transfer, my Fizz file showed that my plan is completely activated. However,  I still could not receive any calls after 2 hour. This peroid is waiting to be effect interval as Fizz service said. Afternoon I got another rare chance to chat with another Fizz support service,I followed his instruction and configured APN setting in my phone and re-boost my phone. After this operation, I surprised to find that the error message is still there but if I skip that and hold on, I can hear the dial sound. a much stranger thing is after a long dialling, my Fizz phone start to respond. Obviously, something wrong with my Fizz service, anyone has some suggestions? I have reported this issue to Fizz through online contact form, but did not receive any associated replies.

Jiangzhou H.
Jiangzhou H.

Jiangzhou H.

User level
Level
0
44 / 100
points
René D.
René D.

René D.

User level
Level
4
5000 / 5000
points

Contact form is not very fast answer
Chat bubble here is fast https://fizz.ca/en/faq/resolving-issues

As for problem, try your sim card in another cell phone if you have one.

You can also try your Koodo sim card to find out if you can receive call on that sim. It would mean that the transfer hasn't gone through all the way yet.

For some users it took few hours before everything got settled.

Cheers :))

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Other answers

René D.
René D.

René D.

User level
Level
4
5000 / 5000
points

Contact form is efficient but not fast.
Use this link ton get the chat bubble : https://fizz.ca/en/faq/resolving-issues
Cheers :))

Rose H.
Rose H.

Rose H.

User level
Level
4
5000 / 5000
points

Phone number is not ported yet.

Jiangzhou H.
Jiangzhou H.

Jiangzhou H.

User level
Level
0
44 / 100
points

I did not know what was happened. This morning, it seemed that the receiving a call works normal. I will verify the function of sending and receiving text. Anyway, thanks you guys' help.Hope Fizz can improve their customer support service.