Unanswered question

How to unfreeze account and pay Fizz?

Plan got frozen from an issue with my card and now how can I pay fizz and unfreeze my account? Been trying to contact them for 3 days now. I dont even have a bill/account# so I can pay them directly from my bank.

Benjamin
Benjamin

Benjamin

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Answers

Johanne
Johanne

Johanne

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I think the chat will be the best thing to do.

Mario_D
Mario_D

Mario_D

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Delete the card in your account and replace it with another card.
Then where it says your payment is overdue, you will see a link that says something like "Make this payment". Or click that link and try again to make your payment with the original card that did not work if things are settled with that card.

Benjamin
Benjamin

Benjamin

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Been trying to get a spot for the chat for 2 days and facebook messages them. As I am traveling I need Wifi to contact them and I'm worried my number and account will be canceled since I cannot get a hold of them. I will try to delete my card and re enter it again although I have tried that. Thank you all for the replies

Mario_D
Mario_D

Mario_D

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@Benjamin B. Reaching Customer Support is easy and almost instantaneous once you know the secret. Look at the bottom of this post for the detailed instructions on how to reach Fizz's chat:
.
https://forums.redflagdeals.com/videotron-23-month-new-di...
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@Frederick M. You can also use a debit card or a prepaid credit card.

Anne
Anne

Anne

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4
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Keep your position in chat and wait, you will reach someone.

mital
mital

mital

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114 / 750
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how they fox your issues or is not fix yet

Benjamin
Benjamin

Benjamin

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I had someone reply to ask for my email and they said they were "at my disposal" I gave them my email 2 minutes later and I haven't heard anything back since. This is terrible.

mital
mital

mital

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so u have any news about your phone plan they unfreeze the account or not yet i m having same issues also

mital
mital

mital

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114 / 750
points

me to they tell me they open tickets and nothing bcz i updated the payments indo also