Answered question

How can I transfer my number from Fongo (voip)

Hi everyone, I am new here. I just received my sim card and would like to transfert my existing Fongo phone number. How can I do that ? I have read in the forum that others did but didn't found any explanations ? thanks

The problem Is we don't have account numbers with fongo... What info can we provide. The Fizz FAQ shared by M.T.doesn't mention Fongo

https://fizz.ca/en/faq/activation-how-do-i-transfer-my-cu...

Thanks for letting me know. how you guys made it happend

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MT
MT

MT

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Elizabeth
Elizabeth

Elizabeth

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When you activate your new SIM there will be an option to use your existing number, then you will need to input your account number. It can take up to 2 hours, but mine was ported over in about 5 minutes.

Jiangzhou
Jiangzhou

Jiangzhou

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You can do this when you activate your card and order a plan. Normally, you need to provide your account number in your previous provider. however, it depends, mostly it goes smoothly, sometimes you will confront some problems and can not do a transfer by the system automatically. in such condition, you need to fill a contact form in your file and do a transfer manually. good luck.

Jiangzhou
Jiangzhou

Jiangzhou

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you can also use your IMEI number to do a transfer. To find the 15 digit IMEI number in your phone by dialling *#06#.

So... I tried to transfer my number... as soon as I enter my phone number the system tell me that it cannot transfer number from Landline.... other people on the forum did it... anyone has an explanation ?

I just want to recap... I am with Fongo (voip company), I don't have an account number and IMEI won't work with my situation.

thanks again

Jack888
Jack888

Jack888

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Last year I transfered my fongo number to petro canada mobile,this year I transfered the number to Fizz. Buy sim at a petro canada station,activite on line ,you get a number ,call service you can transfer fongo number to petro canada mobile.It took 7-10days.(10$ sim+10$ voucher)+tax