Answered question

cannot hear any incoming calls

I just activated my SIM card and transferred my phone number from previous provider Koodo. At beginning Fizz left a notice saying they had a technical problem and failed to transfer my number. Two hours later, they email me and said they failed again in transfering my number. However, I found my phone start to show the signal of Fizz. I can call out but for incoming calls it goes directly into my voicemail and can hear the voice message I set in my Koodo account. Feel sad for the poor customer service and communication from Fizz.

Jiangzhou
Jiangzhou

Jiangzhou

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Anne
Anne

Anne

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Phone number not ported yet. use contact form and schedule appointment with Fizz and do a manual porting.

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Other answers

E S
E S

E S

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Don’t be sad! You can contact Fizz via the chat bubble on this site (when it works), or message them on FB messenger! Be happy knowing you’re like thousands of other users getting fizzted :)

Ken
Ken

Ken

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I agree. Contact Fizz. No one here can help with this.

Tamzid
Tamzid

Tamzid

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Hi Jiangzhou,
Unfortunately the number was not successfully ported to Fizz. Have you received an email saying that you need to re enter your IMEI or Koodo account number? If yes, please re enter the information in the link provided in the email. I would recommed entering your account number instead of IMEI because entering the correct IMEI could still give you an error.

Mohammad
Mohammad

Mohammad

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Or just wait 24 hours and restart your phone and see what happens.

S
S

S

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3
2588 / 5000
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Yes, best option is to contact them to set up a manual porting

Jonathan Carriere
Jonathan Carriere

Jonathan Carriere

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Yes, aside from the failure to port your number this behaviour is all perfectly normal and exactly what would happen when porting your number with any other carrier. The Fizz sim would be active and working for outbound calls only within a few minutes of activation whether the port failed or not. You'll want to put your old carrier's sim card back in your phone until the port is successful.

Jiangzhou
Jiangzhou

Jiangzhou

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44 / 100
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2018-12-28 8:22pm update
Just put some updated information here. Today about 4 pm I wrote a contact form to Fizz team, in which I highlight ed my account number in former phone service provider and the IMEI number. Around 7 pm I received an email from Fizz saying they can not transfer my phone number and ask me my account number and IMEI. I replied this email and re-provide my information. At 7:35 PM, an email from Fizz said, the email I replied is a non-reply email. I know Fizz is a new established company, but never know its customer service is so poor. Anyone who knows how to cancel an plan from Fizz, please help me. Fizz make me so frustrated.