Answered question

New billing cycle - no data to start the month?

Today is the first day of a new billing cycle in which my plan changed to 4GB Canada+USA - my account says 0.00MB left. 5 or 6 days ago I received a text that I have a 0.04GB rollover, even though I had much more data remaining. Today my account info says I have 285.45MB left out of a "Loyalty Data 500 Mb Charge 30 days". Is that all the data I have? Why did the rollover happen nearly a week early and was completely inaccurate? Why does my new monthly data not show up properly? I assume a few other users have experienced this issue... please advise.

E S
E S

E S

User level
Level
3
3324 / 5000
points
MT
MT

MT

User level
Level
4
5000 / 5000
points

No this is not normal.
My rollover, upgrade were added correctly. Every things looks fine for me

Can you verify to see if it is really the first day of the new cycle ? Does it say 31 days left ?
https://zone.fizz.ca/dce/customer-ui-prod/#/account/plan

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

I'm sorry, I think other users have experienced this, but if your data meter doesn't show any data, but it's listed as part of the plan you paid for, and your payment went through, there isn't any way around contacting customer service to look into it. Something has gone wrong with your plan or rollover.

E S
E S

E S

User level
Level
3
3324 / 5000
points

Yeah, it says 31 days left. I can see the upgrades I applied are working. I just don't see the total data plan (4GB). The payment going through is not an issue. I want to make sure I have more than just the ~285MB that are left on this "perk" to use for the month.

S
S

S

User level
Level
3
2588 / 5000
points

I also have some issues with my data stats in the page, I ended up sending a message over facebook

S
S

S

User level
Level
3
2588 / 5000
points

In my case it says 2Gb and even though I use it, it doesn't move, I guess there is something in this cycle that needs to be synced

E S
E S

E S

User level
Level
3
3324 / 5000
points

And did they resolve anything for you? It makes it difficult to track my usage and make sure I stay under my quota when I can't tell what it is...

S
S

S

User level
Level
3
2588 / 5000
points

Not yet, they just replied to my message telling me that they are opening a ticket.
For now I still can not see my data usage.

E S
E S

E S

User level
Level
3
3324 / 5000
points

Ok. Good to know there is no solution (as expected). Thanks. On a side note, I did notice that my plan is being billed at the previous month's rate even though I added a few features that should have increased my monthly bill. Perhaps this is some form of compensation for customers on "introductory pricing"...

Hi,

I can confirm that your ticket is still in progress and once we have an update, we'll let you know via email.

I really am sorry for this inconvenience.

Have a good one!

Luciana

annie nguyen
annie nguyen

annie nguyen

User level
Level
0
11 / 100
points

Hi,
Was this problem resolved? I am experiencing the same problem and it is very frustrating as I am travelling tomorrow and need to know that I won't be charged extra if I go over. My 4GB doesn't appear and I just started my cycle yesterday. I have practically no data left for the next 30 days.

Bilal Ahmad
Bilal Ahmad

Bilal Ahmad

User level
Level
0
62 / 100
points

Also on the same boat.