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I don't know about upgrades, but when I added a data perk, it showed up right away. Do you have data as part of your plan? I think you need a plan with data to be able to add a data upgrade.

Eric
Eric

Eric

User level
Level
1
540 / 750
points

When I added the upgrade it showed right away. Same thing for the perk.

yes I have a plan with data, I added the upgrade on the last billing cycle and it was there. Now I changed the data plan to another size and when the new billing cycle started (2 days ago) the upgrade is not showing on the see usage section ...

Mohammad
Mohammad

Mohammad

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Level
3
2349 / 5000
points

Wait 24hrs. And see what happens.

E
E

E

User level
Level
3
3348 / 5000
points

It could be a bug - check tomorrow. Otherwise message Fizz on the bubble chat here or FB.

E
E

E

User level
Level
3
3348 / 5000
points

It should show up right away if you apply the upgrade to one of the 3 (unlocked) blocks you have access to. If it disappeared, it's obviously some sort of bug. Did you try contacting Fizz?

Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hi,

This situation has been escalated to our technical team and once we have an update, we'll let you know via email.

Have a good one!

Luciana