Unanswered question

I changed my plan and new billing cycle started but the data upgrade is not showing?

I had the 250mb upgrade installed but when I look at my usage it doesn't show anymore.

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S

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Level
3
2619 / 5000
points

Answers

S
S

S

User level
Level
3
2619 / 5000
points

anyone has a similar issue?

I don't know about upgrades, but when I added a data perk, it showed up right away. Do you have data as part of your plan? I think you need a plan with data to be able to add a data upgrade.

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User level
Level
3
2619 / 5000
points

yes I have a plan with data, I added the upgrade on the last billing cycle and it was there. Now I changed the data plan to another size and when the new billing cycle started (2 days ago) the upgrade is not showing on the see usage section ...

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User level
Level
3
2619 / 5000
points

here is what I see now, before I had the 250mb upgrade showing there too

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S

User level
Level
3
2619 / 5000
points

now if I look at the upgrades I have 1 slot with the 250mb installed still ....

Mohammad
Mohammad

Mohammad

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3
2349 / 5000
points

Wait 24hrs. And see what happens.

E
E

E

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Level
3
3348 / 5000
points

It could be a bug - check tomorrow. Otherwise message Fizz on the bubble chat here or FB.

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E

User level
Level
3
3348 / 5000
points

It should show up right away if you apply the upgrade to one of the 3 (unlocked) blocks you have access to. If it disappeared, it's obviously some sort of bug. Did you try contacting Fizz?

Hi,

This situation has been escalated to our technical team and once we have an update, we'll let you know via email.

Have a good one!

Luciana