Unanswered question

Calling out of province with Quebec only coverage.

My girlfriend took the Quebec only coverage, thinking she could still make out of province originating in Quebec.

Now we are in Quebec near the New-Brunswick border, she can't make or receive any call.

Philippe
Philippe

Philippe

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Answers

Anne
Anne

Anne

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4
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She need buy a Canada wide addon. Otherwise I she can't use it.

MT
MT

MT

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4
5000 / 5000
points

Quebec coverage means you can use your phone any where in Quebec and calling phone numbers in Quebec.

If you want to use your phone outside of Quebec you can buy Travel add on
https://zone.fizz.ca/dce/customer-ui-prod/#/account/plan
<Manage Plan>
<Travel>
Enter Canada as country
-
Or add fund in Wallet

MT
MT

MT

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Level
4
5000 / 5000
points

Travel Add on : 4$ for 60 minutes
Or
Wallet : .05 / text , 0.25/minute, 0.10/mb data

bertrand
bertrand

bertrand

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You have to put $ in her wallet. 10$ should be ok for long distance and outbound call. If you change the plan, it will only be a applicable on the next billing cycle.

Philippe
Philippe

Philippe

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I just put 5$ in her wallet and did a few tests calls, had success with a couple 1 second calls and wallet is already down to 2.71$

And most calls still cannot connect. Seems like her wallet is getting charged even on failed calls.

MT
MT

MT

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Level
4
5000 / 5000
points

Does Fizz network show on your phone ?

MT
MT

MT

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4
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points

You may want to disable data from your phone for now.

E
E

E

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3
3325 / 5000
points

Should be able to call 0.25/minute with $5 in your wallet that should give you 20 minutes of talk time . This seems to be some sort of bug with Fizz - it should recognize you as being in QC making an out of province Canadian call. The better play is to buy an addon, or just get the Canada-wide plan.

Philippe
Philippe

Philippe

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There is definitely some bug. She cannot even get an incoming call from my Fizz number. But calls from my other non Fizz number work.

Anne
Anne

Anne

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Level
4
5000 / 5000
points

I suggest you buy calling addon, instead of addming money in wallet.This way only phone call works. Otherwise your wallet will run out if she keep her data on.

Philippe
Philippe

Philippe

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points

Just bought her the 4$ travel add on, she still cannot make or receive calls.

Hi,

This situation has been escalated to our technical team.

Once we have an update, we'll contact you via email.

I really am sorry for this inconvenience.

Have a good one!
Luciana