Answered question

Data add on not working?

Hi...my friend gifted me a gig and I bought an add on ane neither are working. My data is on on my phone but I have no internet connection.

Tania
Tania

Tania

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Tamzid
Tamzid

Tamzid

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Please follow this link:https://fizz.ca/en/faq/what-are-fizz-network-settings-apn .
If your phone is an iPhone, update to the latest iOS.
For Android phones, you may need to configure APN on your own if it doesn't do it automatically.

Fizz APN settings are:

APN: mobile.bm
MMSC: http://mms.mobile.bm
MMS proxy: mmsproxy.mobile.bm
MMS port: 80
APN type: default,mms,supl

If your phone offers you a predetermined APN type, choose “Internet + MMS”

Other fields should be filled by default; if empty, they are not mandatory.

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Other answers

E
E

E

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If all else fails - contact Fizz via Fizz bubble or FB messenger.

Anne
Anne

Anne

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I guess it's a bug. Fizz should let you use gift data first.