Answered question

Referral code bug

Had two people use my referral code today and neither one shows up on my end as a referral. Both have their sims activated and are using fizz services.

I read an older post that there could of been a bug? Was hoping that was fixed :/

J
J

J

User level
Level
3
3922 / 5000
points

I think there are a lot of people didn't notice that it needs to click on the button next to the box where you entered to referral code to apply the code. If you did click on the button, normally you should see a popup message telling you that you and your friend will get a 25$ bonus. If you didn't see that message, then probably you didn't click on the button to apply the code.

There is 2 buttons. One at the bottom of the page to save and continue and one is just next to the referral code. If you entered the referral code and only click the save button to continue, I believe it ignore the code. It's a bad design of the website and really confuse people. I missed 2 referrals because of that.

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Other answers

Sam
Sam

Sam

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Level
2
1196 / 2000
points

Read another thread about the same issue, customer service told them to wait 1-2 days. I would contact them directly through chat bubble on help pages, fb messenger fb.me/fizzca or contact form in your profile

Anne
Anne

Anne

User level
Level
4
5000 / 5000
points

You're not along. I didn't get the $25 bonus pending today neither. I activated around 11pm tonight. I sent a complain already by form and waiting reply.

Anne
Anne

Anne

User level
Level
4
5000 / 5000
points

@JD, I did press the green button. Never get $25 bonus. Also I can't change plan. No change plan option

E
E

E

User level
Level
3
3348 / 5000
points

It usually shows up a few minutes later. The discount itself will show up on the 2nd bill. You should message Fizz on the Fizz chat bubble or FB messenger to confirm.