Answered question

Gifted data turned into over usage

Anybody had this issue where they were gifted data and then in the account it says you are over the limit?

So I was gifted 4.5 GB, I barely used my data and not it says I'm over the limit .....

Rita
Rita

Rita

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Whizz
Whizz

Whizz

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4
5000 / 5000
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Team

Hello Rita,

So sorry for the inconvenience.

We would like to discuss it with you, if you are interested, you can contact us via chat or via Facebook Messenger and we will take a look.

Ionut

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Other answers

Ann
Ann

Ann

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Full of bug for its usage display. My usage button is always gray though I have 2g gift data there.

Ya definitely looks like a bug however is not that you are over limit, all is telling you is that seems that you are using too much to get to the end of your cycle without extra data (that's the bug)

yeah glitch, it looks like it's counting your monthly only and not the gifted, unless it only counts the gifted data on the next billing cycle.

Marc
Marc

Marc

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Definitely a bug. Wait for a couple days to see if it gets fixed.

Andrei
Andrei

Andrei

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3
3532 / 5000
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I'm somehow in the same spot.Right now it's using my data and it's not touching the bonuses.I hope it's going to be fixed in the next billing cycle.

E
E

E

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3348 / 5000
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You should message Fizz on the Fizz chat bubble or FB messenger to confirm in case the bug doesn't get resolved in a few days.