Answered question

Why i cannot call and receive call ?

It has been month now with Fizz but the line is not stable yet some time receive call but cannot call . since two days now I cannot receive or make a call I am in Ottawa using Mi A2 Lite phone any one can help

Yousuf
Yousuf

Yousuf

User level
Level
0
13 / 100
points

I have checked for you and the phone is fully compatible with Fizz. https://www.kimovil.com/en/frequency-checker/US/xiaomi-mi...
https://fizz.ca/en/faq/compatible-devices
Since you activated a month ago and it just stopped working 2 days ago, can you check if the payment was successfully taken?
If not, I suggest you contact Fizz support by either doing one of these 3 methods:
going to my Profile -> Contact forms -> Submit a complaint.

or you can also go on this page https://fizz.ca/en/contact-us and wait for the chat bubble to appear .You need to be logged in and be within their business hours which are Monday to Friday from 7 a.m. to 10 p.m. EST, weekends and holidays from 10 a.m. to 6 p.m. EST.

Else you can contact them on facebook messenger https://www.messenger.com/t/fizzca

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

MT
MT

MT

User level
Level
4
5000 / 5000
points

Did you verify if Mi A2 Lite is compatible with all Fizz frequencies ?

MT
MT

MT

User level
Level
4
5000 / 5000
points

Were you using Fizz network or Fizz Ext network when the phone were working ?

Yousuf
Yousuf

Yousuf

User level
Level
0
13 / 100
points

I had a plan with Videotron and the phone was working it is compatible. the same with Fizz it was working this problem appeared these two days I know it is compatible if not it would not work in past now becomes a month with fizz i have no problem just these two days

MT
MT

MT

User level
Level
4
5000 / 5000
points

You should contact Fizz then

E
E

E

User level
Level
3
3348 / 5000
points

Did you figure it out? You should message Fizz on the Fizz chat bubble or FB messenger if it's not resolved.

Hello Yousuf,

So sorry for the inconvenience.

We would like to discuss it with you, if you are interested, you can contact us via chat or via Facebook Messenger and we will take a look.

Have a lovely day.

Ionut