Unanswered question

when someone call me, they hear "the number is not in service"

I transferred my number from Bell yesterday evening. Within 1 hour, it worked, but partially. I can call/text everyone, everyone can text me; however, only some people can call me, many others cannot. When they call me from certain service provider, they hear "The number is not in service". So the number transfer is only partially working. I waited till today, hoping it will work eventually, but it is still not working till now. And I didn't receive a text message from fizz about my transfer - whether it is done or it has a problem. It is supposed to be done within 2 hours. Any idea? Thanks

Guang-Ren
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Answers

Guang-Ren
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It seems mobile users from Fido can call me, users from IP phone companies such as Textnow, Fongo, CIK, etc, cannot call me. They will hear "The number is not in service"

Typically the port is done within a couple minutes/hours. Normally, you get a message from Fizz indicating that the port was successful. If you did not get that message yet, you may still be in mid-port. You can contact support and they can tell you if it is completed or not.

I had the same issue with one of my lines and they had to escalate it up to resolve it.

MT
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MT

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It looks like the transfer is not 100% completed.

Mohammad
Mohammad

Mohammad

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Have you contacted them yet?

Did you receive an email from them saying wether the port was successful or not? You might have received an email saying your number could nit be ported. When activating your sim, did you enter your account number or IMEI? because sometimes entering the correct IMEI still gives you an error and send you an email saying the IMEI is wrong even if it's not true. If you indeed received an email and if it asked you to enter the IMEI number again, instead try entering the old carrier account number.

Guang-Ren
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I also asked Fizz on their Facebook. No answer in email/text/fb so far. I can receive calls from many friends so the information I provided when porting my number is correct and it worked, for some phones.

The providers that cannot call me are Fongo, Textnow, CIK. That's what I already noticed. They all appear to be "special" phone company. Google phone can call me, though.

Today I contacted CIK, and convinced their tech guy to check on their side. Finally they somehow solved it. Now all CIK phones can call me. They all could not before.

Fongo, Textnow still cannot call me so far. I don't think that's a problem in Fongo/Textnow side. They probably can solve the problem on their side by doing something "special"; however, they are not supposed to do anything "special" for me, and I don't want to be "special". I just want to be a normal number, and every phone provider can call me, in a normal way like they call every normal number.

It must be a problem in Fizz's porting process, and they have not sent me any info regarding my porting so far ... in almost 24 hours.

Guang-Ren
Guang-Ren

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Fizz just checked my account and said the portability has been completed, the plan is active and there is no blockage on my plan or number. They wanted me to contact Fongo/Textnow to solve the problem from the caller's side.
I think most of my porting was correct - that's why Fizz saw everything looks correct and most people can call me; however, I believe there is still something wrong - that's why Fongo/Textnow/CIK cannot call me. CIK did something special for my number so they can callme, it's because I am their customer and pushed them, but in general, they shouldn't do anything special for me. They, all phone companies, should treat all phone numbers in the same way. If they cannot call me in the normal way, it means my number is special. I don't want to be special. I don't want to have any difference. Even if I can convince Fongo/Textnow do something special for my number (I don't think I can), how about other phone companies? I cannot test every phone company. By the way, CIK has no problem with other Fizz numbers, they just had problem with my number which was ported 2 days ago. My test confirmed that.
So I would like to ask you, or your tech team, to check more, to figure out why my number is so special, and get rid of the special part.

Guang-Ren
Guang-Ren

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My test confirmed that Fongo/Textnow/CIK can call other Fizz numbers, so you guys don't need to worry. They just have problem to call my number. Something is wrong with my number. Maybe part of the porting process is not "clean"?

Guang-Ren
Guang-Ren

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Are there any volunteer who can give me your number to have a test? only if you:
1. recently ported number
2. from Bell Mobile - must a Bell mobile phone
If I can test more such numbers, we probably can give Fizz more useful info about this issue.
Thanks

E
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E

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This is insanely frustrating to read. Hope you got it figured out and post the solution.

Hi Guang-Ren,

I can confirm that a ticket has been sent to our technical team, so they can have a look.

Once we have an update, we'll contact you via email, I am sorry for this inconvenience.

Have a good one!

Luciana

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Just did a test ... Fongo and Textnow are able to call my number now. Problem solved. Not sure what happened. Maybe the Fizz team did something to fix the issue; maybe someone in the middle of mobile companies did something; maybe no one did anything - the system just fixed the issue by itself (information synchronization routine, or something like that).
Conclusion: When porting your number, it can be done in 1 hour for the major phone providers (or the normal providers), but for special phone providers like Fongo, you may have to wait for a few days, even weeks till it finally work. You probably just need to wait.