Answered question

What happens to the account of the previous provider after the transfer number?

Hello, just transferred my number from koodo and want to understand what will happen next with my account with the old provider? How will they close my account and what happens with my bill there? Should I do something to not pay both bills (for fizz and for koodo)?

Dmitry Kryukov
Dmitry Kryukov

Dmitry Kryukov

User level
Level
0
35 / 100
points

From my experience, when you get a new provider to take over your number, the act of transferring the number cancels the previous account.

But, if you have things like a tab remaining or other outstanding charges, you should definitely contact your previous provider and settle up. They will not forget about it.

But if everything is in good standing, there shouldn't need to be any further communication, the previous provider will cancel your account.

Just to be sure, we'll see if other people chime in with their experiences!

As always, if there is doubt, simply contact them and make sure everything is good.

Good luck!

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

W
W

W

User level
Level
1
520 / 750
points

Last time I transferred out from Koodo I got a final bill in the mail, and my online account is still active after 2+ years (with no line associated with it).

Sam
Sam

Sam

User level
Level
2
1196 / 2000
points

I was with Telus pay-as-you-go, and transferred over, all traces of my account were gone, they won't refund any balance you had in the account. I did call them to unlock my phone, and they were able to see I was a customer, and unlocked it no problem.

For postpaid accounts( Koodo, Fido, Bell , Rogers, Telus, Videotron, Virgin Mobile, etc.) :Account gets cancelled and you get sent a pro-rated bill including any other fees such as cancelling fees.

For prepaid accounts (Public Mobile, Chatr, Lucky Mobile, etc.) : Account cancels and you do not get any refund even if you used only day of your current monthly cycle.

Note: You might get calls from certain postpaid providers where they try to win you back with better offers.