Unanswered question

Got this notification : Urgent: Choose a new phone number

Urgent! We were unable to transfer your phone number to Fizz: (XXX) XXX-XXXX. Please choose a new number or your plan will be cancelled on ${endDateCurrentBillCycle}.

Got this but number was transferred almost a month ago.

Anything i can do to keep the number?

This doesn't make sense

Huy
Huy

Huy

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Answers

Ya. That's weird. When I transferred my number to Fizz, I initially got an email stating they would not be able to transfer my number. Please contact them.

Then two hrs later I got the email stating welcome aboard, you are now part of the family!

Definitely contact Fizz and see what's going on. Good luck!

Huy
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I'll try and contact them but it doesn't make sense.

The phone number is not attached to Fido anymore and is in use for the past 3 weeks

Huy
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Sono talked to customer support and they said not to worry about losing the number a ticket was opened and I will be notified by email for the follow up.

Let’s wait and see.