Unanswered question

i can call out, but i can't get call in. i used same sim card to two phone, it's same thing. it's proplem from sim card?

i can call out, but i can't get call in. i used same sim card to two phone,it's same thing.

yue
yue

yue

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Answers

ALLISON
ALLISON

ALLISON

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It sounds like a problem with porting over your number/activating your account. It happened to me early on, and it was fixed after alerting Fizz to the problem via the chat bubble (found during their office hours on any of the articles in the solutions hub).

I'm betting Allison is right. It shouldn't be your sim card that's the problem here. If you just activated and are porting in a number then your number probably hasn't been ported yet. You'll want to keep using your old provider's sim card until it stops working, and then swap out for the Fizz sim card. This is how it always works when changing networks, because the previous company has to release your number to the new company and there's a delay (of a variable amount of time) in that process.

Philippe
Philippe

Philippe

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Reboot your phone, check for OS updates. Contact Customer Service if it's still not fixed.

Hi,
​After checking your account, I see that your portability is in pending because you've used the wrong informations to port in your number and that's why you cannot use your services correctly.

​Please give me the following informations, by chat or by facebook messenger, so I can redo the portability:
-Account number from your previous carrier
-IMEI number from the phone used with your previous carrier
-Name of previous carrier
-NIP (if you were with Virgin)

Luciana