Unanswered question

[Poll] Which form of contact provided the quickest response?

For those of you who've had issues resolved, or at least had contact with support, which of the ways yielded the quickest response

 

1. Contact Form in My Profile >> Contact

2. Facebook Messenger https://fb.me/fizzca

3. Chat Bubble on help pages

 

When I sent them a message on messenger, they replied the following day, with chat bubble, I was 2nd in queu and took 2hrs to talk with support

 

Please share your experiences

Answers

Ravnoor
Ravnoor

Ravnoor

User level
Level
1
267 / 750
points

Chat Bubble is the quickest (60-90 mins) option in my experience, and Facebook Messenger the slowest (1-3 days) Didn't try the Contact Form.

Philippe
Philippe

Philippe

User level
Level
1
170 / 750
points

Chat bubble never shows up for me. Even when disabling ad blocker. For this reason Facebook messenger takes #1

Contact form is clueless, the worst. FB messenger has all history there, but took 24 hours to respond. Chat bubble should be fastest but it need a lot of time to let it show up

MoYe
MoYe

MoYe

User level
Level
3
3973 / 5000
points

Facebook messenger is the slowest (2days)

Thanks for all your input everyone. Looks like most people have the quickest response "less than 24hrs :)" with the chat bubble when it's "available"

E
E

E

User level
Level
3
3348 / 5000
points

I've had an issue that I tried to resolve via FB - after receiving 1 message per 24-36 hours, I tried the Fizz bubble chat (which didn't even show up for days). Once I finally got a customer service representative on their own website (not on FB, a non-secured 3rd party site), then she continued to apply the wrong changes to my account and promptly tried to conclude the discussion.