Answered question

My phone says " SIM card not supported " why?

I have a Samsung Galaxy J5 Pro (2017) and the SIM is not working on it! Can anyone help me with that?

Esteban Aldana
Esteban Aldana

Esteban Aldana

User level
Level
0
1 / 100
point

It's because your phone is locked. I saw this message before. Your phone is pretty new and you can unlock it for free, just call where this phone was locked to. You DO NOT need to be its customer to unlock it. At least Rogers unlock my iphone 5S for free this year (vs $50 in 2015 when I unlocked my iphone 4s out of contract).

https://www.theglobeandmail.com/report-on-business/crtc-t...

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

E S
E S

E S

User level
Level
3
3324 / 5000
points

2 possible reasons: Either your firmware needs to be updated, or you need to reset and reinstall the operating system (backup to cloud and restore in the case of an iPhone).

Roger
Roger

Roger

User level
Level
0
22 / 100
points

Do other SIM cards work in the phone? Try with a SIM card from another cell company to see if it works in your phone. It is possible you have a bad SIM card.

Jay
Jay

Jay

User level
Level
0
64 / 100
points

ModemOutlet is correct. Phone your previous provider where you bought your phone and provide your IMEI number.
I was able to do this remotely with an iPhone and the SIM was accepted and the phone Activated.
iMessage and FaceTime are activating fine now also.