Unanswered question

Phone calls dropping at 2:57

All my calls, incoming and outgoing, on both my plans are dropping after 2:57.

sarah
sarah

sarah

User level
Level
0
57 / 100
points

Answers

Hermine
Hermine

Hermine

User level
Level
1
110 / 750
points

Maybe contact Fizz support through Messenger https://m.me/fizzca

sarah
sarah

sarah

User level
Level
0
57 / 100
points

How do I contact them from my account?

In order to chat with us, make sure that:

You're logged in to My account
You're active on a help page
You're within the customer service business hours: Monday to Friday from 7 a.m. to 10 p.m. EST, weekends and holidays from 10 a.m. to 6 p.m. EST
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https://fizz.ca/en/contact-us

Ann
Ann

Ann

User level
Level
3
2580 / 5000
points

Try to force your phone use 3G only. If it go to 2g because of weak signal. Phone call won't last long.

Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team
E
E

E

User level
Level
3
3348 / 5000
points

Yeah, this was an issue for tons of users. It seems sporadic and it was apparently "fixed" a couple of weeks ago, but randomly re-emerged as an issue week after week. We'll see if it remains this way.

E
E

E

User level
Level
3
3348 / 5000
points

Hopefully this issue does not re-emerge..