Unanswered question

Phone calls dropping at 2:57

All my calls, incoming and outgoing, on both my plans are dropping after 2:57.

sarah
sarah

sarah

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Answers

Hermine Young
Hermine Young

Hermine Young

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1
109 / 750
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Maybe contact Fizz support through Messenger https://m.me/fizzca

Mos
Mos

Mos

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1
670 / 750
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Please contact fizz by chat/facebook or contact form in your account, looks like not enough complaints yet so they don't take us serious.

Mos
Mos

Mos

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1
670 / 750
points

Sarah! are you sure about incoming?

sarah
sarah

sarah

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0
56 / 100
points

How do I contact them from my account?

Jonathan Carriere
Jonathan Carriere

Jonathan Carriere

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3
2665 / 5000
points

You're connected to Fizz Ext when this happens, right?

Sam
Sam

Sam

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2
1196 / 2000
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In order to chat with us, make sure that:

You're logged in to My account
You're active on a help page
You're within the customer service business hours: Monday to Friday from 7 a.m. to 10 p.m. EST, weekends and holidays from 10 a.m. to 6 p.m. EST
Any Ad blocker is deactivated in your browser

https://fizz.ca/en/contact-us

Mos
Mos

Mos

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1
670 / 750
points

Sarah: How do I contact them from my account?
My profile >> contact forms

Ann
Ann

Ann

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3
2580 / 5000
points

Try to force your phone use 3G only. If it go to 2g because of weak signal. Phone call won't last long.

Mos
Mos

Mos

User level
Level
1
670 / 750
points

Bravo! This has been fixed now! Thanks Fizz!

E S
E S

E S

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Level
3
3324 / 5000
points

Yeah, this was an issue for tons of users. It seems sporadic and it was apparently "fixed" a couple of weeks ago, but randomly re-emerged as an issue week after week. We'll see if it remains this way.

E S
E S

E S

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Level
3
3324 / 5000
points

Hopefully this issue does not re-emerge..