Answered question

I paid for talk add-ons and talked less than 5 minutes, but i have only 42 Minutes/60 Minutes,how this add-ons work?

I customized this plan(1 GB,NO TEXT,NO TALK) for 18 dollars , I realized that I cant receive calls without voice, the only way is to pay 3 dollars for local calls so I paid; then I was waiting for a sms from amazon to reset my password and again I need text add-ons for receiving text.and now my question is: I had only received one call for 2 minutes and one outgoing call for 2 minutes; but WHY the information about voice add-ons IS? 42 Minutes / 60 Minutes

Emanuel

Emanuel

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: over 1 year ago

Category: About my account

Category: Add-ons

Answer count: 3 answers

Author name: Emanuel

Date: December 18, 2018

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question: q

Sam

Sam

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updated my answer, I didn't realize the huge discrepancy, I thought it was 8m vs 5m, but 18min definitely a problem here. Iv'e also experienced that if someone leaves a voicemail it counts as minutes.

Author name: Sam

Date: December 18, 2018

: over 1 year ago

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answer: a

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Sam

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they round up to the minute, so if you make a call of 1m1s, they deduct 2min. but that doesn't explain the huge difference. contact them on Facebook fb.me/fizzca

for your amazon SMS, it's a know issue, SMS coming from companies that use short codes to send their texts have issues, they are working on it see: https://community.fizz.ca/questions/1808946-sms-2-factor-authentication-issues