Answered question

Contact fizz on Facebook?

I'm unable to use data and I sent Fizz messages through FB. How long it takes Fizz CS to check the message?

Jonathan
Jonathan

Jonathan

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It could take a while. In the meantime there are a lot of threads on here about data issues and setting up the APNs. One of them is bound to have the answer to your problems so why not try to do a search, or describe your situation in more detail and see if someone can help you out?

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Other answers

Thilochan
Thilochan

Thilochan

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They may reply you next day. Have you tried entering the APN setting manually? If it is an iPhone, verify if you have a carrier software update. If it is an Android you can enter the APN settings manually and then reboot your phone.

Amir
Amir

Amir

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They responded to me after about 36 hours, although that was during the weekend.

They probably going to respond to you in a day or two max. But they take a lot of time to solve a problem: Customer support only creates ticket and gives out general information. So they will create a ticket for your problem and send to their technical department and you will get a response a few days later.

You can also access the live chat bubble using this link: https://fizz.ca/en/faq/im-at-risk-of-depleting-my-monthly... . Wait a few seconds if it does not appear right away. You need to be logged in. Customer service business hours: Monday to Friday from 7 a.m. to 10 p.m. EST, weekends and holidays from 10 a.m. to 6 p.m. EST. If this method does not work, then you can submit a complaint by going into my profile, and then clicking contact forms. Hope this helps.

E
E

E

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3
3348 / 5000
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It could take a day or two for a reply. And if you think you can engage in a conversation, forget it. You'll need to wait another day or two for another reply... and so on...