Unanswered question

I never get LTE only H+ why ?

I never get LTE only H+ why ?

Maurizio I.
Maurizio I.

Maurizio I.

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Answers

Mohammad S.
Mohammad S.

Mohammad S.

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They are still working onstabilizing their network, should be back by next week.

This is true for everyone right now as far as I know. They had to disable LTE after the last big Friday outage just over a week ago. From what I have seen it has been stable again without LTE and they say they will be ready to enable it again next week.

M T.
M T.

M T.

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Ann H.
Ann H.

Ann H.

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LTE was removed last Friday I order to resolve congestion problem. Will be back before Christmas.

Fabrice N.
Fabrice N.

Fabrice N.

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No LTE and no compensation

I don't think it's that bad, especially since we signed up for a beta testing, atleast the 3G speeds are pretty fast, I'm currently getting 20mbps. It will get better. Rome wasn't built in a day

I understand the calls for compensation when there is no service for an entire day or even multiple hours, but to say we haven't been compensated for the hiccups like getting 3G instead of LTE is not accurate to me. We have all been compensated in advance for such issues by getting a good deal on the cost of services, not just right now when the issues are expected to be occurring but forever (as long as you don't change your plan). Over the course of months or years of service that compensation for some aggravation now adds up to a lot of savings. And if you are currently still paying beta prices rather than introductory period prices you really have nothing to complain about as far as compensation is concerned. Again, as long as you are getting service in some form.

E S.
E S.

E S.

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That is patently false - losing LTE service is not a "hiccup". A "hiccup" would be loss of service for a few minutes, maybe an hour. It's 2018, not the 1998 cellular service market. Secondly, the price does not factor into the actual compensation in a contract (month to month or otherwise) when you pay for services which are not rendered - just because it's "cheap" relative to another provider does not absolve the provider so they can say "ah well, it doesn't cost you much, no biggy." Otherwise, what's the limit on what level of service would be considered acceptable?

Ann H.
Ann H.

Ann H.

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It's h+. I moved from freedom Mobile. Won't go back. I'm patient and wait Fizz fix it.

Philippe S.
Philippe S.

Philippe S.

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I pay only 7$ a month. But...

Like Fizz recommended when I signed up, I kept my original service. So now I have the trouble of carrying my old sim card and switching it in case of outage, plus I won't be able to port my old number and keep the intro prices. So I am paying 7$ too much. I should be the one getting paid

Maurizio I.
Maurizio I.

Maurizio I.

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Jonathan C. You must be a Fizz employee...I signed up with 3 cells and I'm saving $5 a month but had I known that the system would be so unreliable (not able to make any call for a full 24h last week and now no LTE with no timeline on resolution) I would never have signed up for their service 5$ a month is not worth the time spent on this.Given that Fizz is a videotron owned company I was never expecting such a service ,Fizz is like a brand new cell operator with no experience ! What I find the most frustrating is that there is really no way to communicate with them directly. Our only way is posting through the "community" so that they can rely on other misfortunate users like me to answer instead of them...Obviously it's cheaper than actually having a true service support. I get answers from other users such as "LTE will be back next week", "should be fixed soon"... SAYS WHO ??? Did not get any answer from Fizz. I will give this another 2-3 months after that if they haven't fixed all their issues I will be gone and so will others. Noth only from Fizz but from Videotron at home....Videotron's reputation is being tarnished and they can hide and say Fizz...Give me a break

Maurizio, the answer about when LTE would be back did come from Fizz. Not just some user. There are so many threads on this already it wouldn't be hard to find at least one that has a direct answer or link to the direct answer. And saying I must be a Fizz employee just because I don't agree with you is rude. I guess you are lucky there are so many helpful members offering free customer service here that you won't have to rely on my help in the future if that's your attitude. I've written another reply spelling out my argument for why we are already being compensated for some of the network issues but it went to moderation so you'll have to wait for it to show up, eventually.

Fabrice N.
Fabrice N.

Fabrice N.

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This is a new approach to business. Piss off the customer and use no Vaseline. You get Fizzted !

Fabrice N.
Fabrice N.

Fabrice N.

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387 / 750
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We got Fizzted