Unanswered question

Sim card not connecting to network

I recently bought a sim card from Fizz, made a new plan. And today i just got it, activated it and put it in my phone, generating a new number.

But i still can't connect to any cellular network, can't make call, text, or anything. I took a screenshot of my sim card status, to see if it can help :)

Benjamin
Benjamin

Benjamin

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1
126 / 750
points

Answers

MT
MT

MT

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4
5000 / 5000
points

Is your phone unlocked ?
Is your phone is compatible with Fizz network
https://fizz.ca/en/faq/compatible-devices

Benjamin
Benjamin

Benjamin

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126 / 750
points

I already tried to setup manually the APN
And when it comes to my phone compatibility, its a Pixel 2 XL i bought in july, so no way its locked :)

Benjamin
Benjamin

Benjamin

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126 / 750
points

I also tried restarting and switching with my old sim to see if something change and still nothing :/ Will wait till' tomorrow and try contact customer support if the problem still persist

Benjamin
Benjamin

Benjamin

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points

i did not receive any email with a contract. Maybe that's just it. Thanks for the info, i'll update as soon as i have more information :)

Mohammad
Mohammad

Mohammad

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3
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Is it working?

Benjamin
Benjamin

Benjamin

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126 / 750
points

Not yet, will update if it work, no worries friend

If you ported your old number, it might be where the problem is... you have be patient if so.

Many users have reported having to wait many hours before the whole thing went through.

There has been users that were still able to use their old SIM card from the other carrier while waiting for the confirmation e-mail.

Cheers :))

Benjamin
Benjamin

Benjamin

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126 / 750
points

Update: Still no email and no network tried to restart once in a while. The payment was taken minutes after I bought my plan. So I wish the issue will not stay for too long hopefully :)

E
E

E

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Level
3
3348 / 5000
points

If Fizz chat doesn't work, you should try Facebook messenger.

Benjamin
Benjamin

Benjamin

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Level
1
126 / 750
points

Update : Tried the sim in another phone, didnt work at all. Maybe the problem is a defective sim card ? I'll try to contact Fizz on facebook. I even tried to use my friend Videotron sim card to make sure my device was compatible. I don't know what to do anymore to be honest. Still no email as of yet

Benjamin
Benjamin

Benjamin

User level
Level
1
126 / 750
points

Update: Received an email asking me to reactivate my Sim card, but when i enter the code it say invalid number. Tried to contact the Customer support, but still nothing

Benjamin
Benjamin

Benjamin

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Level
1
126 / 750
points

Thanks Jay, will wait for the outcome. I'll update the post as soon as i'm able to use the network.

Benjamin
Benjamin

Benjamin

User level
Level
1
126 / 750
points

Still no answer about anything, no service and no communication. I was kinda hoping it will be fixed by now..

Benjamin
Benjamin

Benjamin

User level
Level
1
126 / 750
points

Alright, nothing done yet. But i'm just wondering if you guys couldnt just send a new sim card, and refund the plan ? So when i get the sim, i activate it again and then everything should be fine ? Anyway, will update tomorrow to see if something is done :)

Benjamin
Benjamin

Benjamin

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Level
1
126 / 750
points

Update : Still nothing. Kinda feel like im paying for nothing right now.. Almost a week since i asked the problem to be solved.

Hi,

I just added a note on your ticket, so we can speed up a little the resolution.

Once we have an update, we'll contact you via email.

Luciana

Benjamin
Benjamin

Benjamin

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Level
1
126 / 750
points

Update : It finally work ! Only took them 10 days, which in retrospective. Since its christmas, i'll consider it normal. Anyway, is there any way to get the 10 days i lost of service back ? Or maybe a partial refund ?

Anabel Blanchette-Glaude
Anabel Blanchette-Glaude

Anabel Blanchette-Glaude

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Level
0
11 / 100
points

Hi Fizz. I have the same problem, could it be possible that you fix it?