Unanswered question

Community Points & Rewards

Hey Community,

 

One of the many interesting things that Fizz offers is the possibility of helping others in the community and being rewarded for those actions by unlocking perks, badges and rewards. It's our way of saying thank you and also keeping you engaged at the same time.

 

However, we've seen that there are a few community members that have found a way of "gaming the community" or "cheating the community" to ultimately get more points and unlock upgrades in their accounts faster than other members. We are fully aware of the issue and are working to deploy a solution in order to stop this from continuing to happen.

 

Also, in the coming days, we will be modifying the points/levels/perks that certain members have already received due to the situation above.

 

Lastly, we want to invite you to read up on our terms and conditions in regards to our rewards policy which can be found here: https://fizz.ca/en/my-rewards-policy for further information.

 

We want to keep our community safe, vibrant and fair for all to use and have fun.

 

Thank you for understanding,

 

Fizz

Answers

One of the loopholes is selecting your friend as the best answer over and over to gain 50 points each time.. not many are aware of that and doing it so you are fine

ALLISON
ALLISON

ALLISON

User level
Level
4
5000 / 5000
points

I have read the linked terms and conditions thoroughly more than once, and I still am no closer to understanding what counts as "gaming" or "cheating" the community. Could you explain what sort of activity would count as these things?

W
W

W

User level
Level
1
490 / 750
points

Question about regression: If I read it correctly, this only occurs with levels 3 and above? Reason I ask is that I am currently on the fence while monitoring the outage situation but as my account is created but with no plans attached, I just don't want to lose points because the service is not stable enough for me to jump in yet.

W
W

W

User level
Level
1
490 / 750
points

@Emre Y. I have a feeling that the people fixing LTE network are not the same doing the reward system.

ALLISON
ALLISON

ALLISON

User level
Level
4
5000 / 5000
points

Thanks for the clarification.

Kenny Chu
Kenny Chu

Kenny Chu

User level
Level
0
12 / 100
points

@Whizz Thanks for keeping us updated!

Howard
Howard

Howard

User level
Level
0
11 / 100
points

Please prioritize fixing the network, not these silly things.

Marc H
Marc H

Marc H

User level
Level
2
936 / 2000
points

You have so many issues which need to be fixed. But the first priority is to bring LTE back. The reward issue should be put at the bottom of your to-do list.

Mohammad
Mohammad

Mohammad

User level
Level
3
2139 / 5000
points

I thought we were gonna get better rewards?!! Now you are going to downgrade?!

E
E

E

User level
Level
3
3282 / 5000
points

I'm pretty certain that way fewer people would bother writing on the community pages if the dozens and dozens of issues people are having would be resolved - thereby reducing the points acquired anyway. That should probably be the priority here.

estefano
estefano

estefano

User level
Level
1
195 / 750
points

How I put a badge on

@estefano p do you mean an avatar?

When logged in the community, click on your name in the top right section of the index page - > change avatar

Jay

Sami Sheikh
Sami Sheikh

Sami Sheikh

User level
Level
2
773 / 2000
points

How do you undo best answer? I accidentally keep clicking best answer because that's where reply, is usually on other forums. Is there a way to re-open a post that has been marked as best answer?

@Whizz

Points/Levels/Rewards that is all very cool!

BUT

What I am suppose to do with 6 upgrades and only 3 spots to use them?

Cheers :))

ALLISON
ALLISON

ALLISON

User level
Level
4
5000 / 5000
points

How much longer will this investigation be taking? Will those of us under investigation receive a follow up email to let us know what's going on?

@Allison
It seems that there is problem with the overseas calls package.
Many users have reported that it is not working.
So, since this is the Level 6 bonus, Fizz is kind of scr..

Cheers :))

ALLISON
ALLISON

ALLISON

User level
Level
4
5000 / 5000
points

@ Rene D. I'm not really concerned about the reward at this point (although that doesn't explain the lack of level 7 reward), I just want to know when they're going to be done deciding whether or not I somehow unintentionally 'gamed' their system by whatever definition they are using, and when they'll be finished with deciding how many points to arbitrarily remove from my account. After more than 2 weeks, an update of some sort would be nice, since they decided points gaming was their priority fix.