Unanswered question
I had unsubscribed days ago and now no active plan with Fizz. But when I tried to delete the payment , the error message said it is still associate with an active plan. During the past two months, I can't receive text message, and no data when I travelled to Toronto..... It took me long time to unsubscribe, because no unsubscribe button in my plan manage page. Then contact Fizz... many times and solved. Now I found my payment credit card still there, try to delete...
Answers
If you can't delete it (which is possibly yet another bug on their website), is it possible to change a few numbers on the card so that you know no charge is going through?
If none of that works, the safest thing is to probably re-contact Fizz, unfortunately...
or cancel your credit card.
If you get billed by mistake you can always contact the credit card to dispute the charge.
Thanks for all helps.
The story is
(1) I have unsubscribed from Fizz on December 2, 2018. Therefore, my mobile service should be end on December 13.
(2) On December 14, I find I have a new plan. So I tried to delete my payment method, but failed.
The error message said, you can not delete your payment method, because it is associate with a new plan.
Thanks for the update, unfortunately it appears that only CS can help u on your case, file the Contact Form in My Profile on Fizz.ca
I deleted my payment method with an active plan about a month ago, there was no error message.
Their website is still buggy, a lot of buttons dont function as they are supposed to. Only solution is to talk to them.
Try fb messenger or contact forms.
