Unanswered question

How to delete the payment method?

I had unsubscribed days ago and now no active plan with Fizz. But when I tried to delete the payment , the error message said it is still associate with an active plan. During the past two months, I can't receive text message, and no data when I travelled to Toronto..... It took me long time to unsubscribe, because no unsubscribe button in my plan manage page. Then contact Fizz... many times and solved. Now I found my payment credit card still there, try to delete...

Ming
Ming

Ming

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Answers

If you can't delete it (which is possibly yet another bug on their website), is it possible to change a few numbers on the card so that you know no charge is going through?

E
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E

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If none of that works, the safest thing is to probably re-contact Fizz, unfortunately...

Pat
Pat

Pat

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or cancel your credit card.

S
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S

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If you get billed by mistake you can always contact the credit card to dispute the charge.

Ming
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Ming

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Thanks for all helps.

Ming
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Ming

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The story is
(1) I have unsubscribed from Fizz on December 2, 2018. Therefore, my mobile service should be end on December 13.
(2) On December 14, I find I have a new plan. So I tried to delete my payment method, but failed.

The error message said, you can not delete your payment method, because it is associate with a new plan.

MP
MP

MP

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Thanks for the update, unfortunately it appears that only CS can help u on your case, file the Contact Form in My Profile on Fizz.ca

I deleted my payment method with an active plan about a month ago, there was no error message.

Mohammad
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Mohammad

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Their website is still buggy, a lot of buttons dont function as they are supposed to. Only solution is to talk to them.
Try fb messenger or contact forms.