Unanswered question

I wonder if the data from the current plan will carryover after plan change. Can anyone did a plan change answer this?

someone else asked this and I wonder the same, did anyone test it already and can confirm?

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Answers

ALLISON
ALLISON

ALLISON

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The official answer in the solution hub is yes, but I think you have to have still have a data plan.
https://fizz.ca/en/faq/how-do-i-know-if-i-have-rollover

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I am a beta tester. I still have a data plan, I changed mine (before the Nov 21 email) from 8GB to 1GB and my data was NOT rolled over. I submitted a complaint. No answer from Fizz yet.

Looking at the contract it states:

12.1. Changing your subscription and plan

  • If data is transferred, the data will take on the attributes of your
  • new plan.
    Example : If you had a monthly Quebec coverage plan and
    replace it with a Canada coverage plan, your unused data of the
    previous month (Quebec) will be valid under your new plan
    (Canada). Conversely, if you had a Canada/US coverage plan
    and switch to a Quebec plan, your unused data will be valid in
    Quebec only once the new payment cycle starts.

    So data should transfer.

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Brutal, so a P changed plans and lost the rollover... that's ridiculous. It says nowhere in the contract terms of use that you forfeit your rollover in any circumstances.

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that's what I was afraid of.... let's see if someone else experienced the same problem when they changed plan (mostly data limit) and lost the rollover for that month

Mohammad
Mohammad

Mohammad

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Should definitley roll over.

maria fernanda sedeno
maria fernanda sedeno

maria fernanda sedeno

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I just changed plan to No data, but I have 2 GB left - let's see what happens... I'm expecting data to rollover