Answered question

Don't have any internet connection, even if I have a, 8go plan.

HI! When I am not at home logged on my wifi, I don't have any internet connection. I can't use google map, instagram, or any app. Even If I have a plan of 8go.
I am new with Fizz since 2 weeks. There was bigger problems at the beginning. Now, everything work except internet. I tried 3G, Ltd...

Sofia
Sofia

Sofia

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marc-andre
marc-andre

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For android make sure you setup the apn and the type of apn. Without it internet won't work on mine.

Ann
Ann

Ann

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E
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E

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What everyone else said!!

Peenis
Peenis

Peenis

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If you’re on iPhone, update to the latest OS

Peenis
Peenis

Peenis

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Welcome to fizz ! Where you pay for LTE but get 3G for 5 days without any compensation.

Mohammad
Mohammad

Mohammad

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Is it working?
What phone r u using?

If anyone is using an iPhone 5C or older, or if you just don't want to update your iOS, you can fix your data settings by installing a custom APN profile. Click on this link with Safari on your phone, install it, and you should be good to go.

Bambie Tambourin
Bambie Tambourin

Bambie Tambourin

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you have to setup your mac address in the setting of your sim card to fit the videotron network:)