Unanswered question

Can't send pictures per SMS. Help?

HI. I can't send any pictures per SMS. Even when I am on the wifi.
tks!

Sofia
Sofia

Sofia

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Answers

Jonathan
Jonathan

Jonathan

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Are you sure about that Amine? It uses data, yes, but it's a separate APN from regular data and doesn't count against your regular data usage. I think it's most likely you haven't set up your MMS APN properly, Sofia. What kind of phone do you have? IPhones should set themselves up properly by default, as long as you have WiFi for it to download the right settings, but not Android.

Jonathan
Jonathan

Jonathan

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Looks like you're right, Amine. Sofia, try following this FAQ on the issue. You may need to add a data add-on to gain MMS access, or possibly add funds to the wallet for pay per use data purposes.

https://fizz.ca/en/faq/i-cant-send-or-receive-multimedia-...

Ann
Ann

Ann

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Need data in plan, or buy a data add-on. It's necessary to send MMS.

Caroline
Caroline

Caroline

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No need to add extra data if you use the 250 MB upgrade from the Rewards Program.

Charles
Charles

Charles

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Exactly! Set the data upgrade you get for free if you ain't got a data plan, then make sure your APN is set correctly as per the FAQ. Then make sure your mobile data is activated on your phone's settings. Taking wifi off makes sure you operate on the mobile network.

Sofia
Sofia

Sofia

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All Good. I had to download the lates version for mu iphone. iOS12.1.1
Now it works.

tks!