Answered question

***Ongoing Issue***Calls getting disconnected on Fizz EXT network!

In my city I am connected to Fizz EXT network and calls are still getting disconnected after 3 mins. Whereas my friend who is connected to Fizz network in his city, his phone calls are lasting more than 10 mins. Is anyone experiencing the same issue?

However, I have submitted a complaint today to Fizz.
Requesting Fizz team to resolve this issue since it is frustrating!

Thilochan
Thilochan

Thilochan

User level
Level
1
125 / 750
points
Chesky
Chesky

Chesky

User level
Level
0
73 / 100
points

Yes it was fixed, my phone is working, i still have issues with my voicemail that is not working, but otherwise everything is working.

thanks

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

E
E

E

User level
Level
3
3348 / 5000
points

This was the same issue reported last night. Seemed to have resolved this morning for some, but clearly not all users.

Pat
Pat

Pat

User level
Level
2
874 / 2000
points

The issue last night was on all networks and got resolved. The issue of calls dropping on Fizz ext is still ongoing.

R
R

R

User level
Level
1
563 / 750
points

Welcome to FIZZ! I have reported this issue numerous times but they don't seem to care.

Jonathan
Jonathan

Jonathan

User level
Level
3
2667 / 5000
points

If you have data then a decent workaround for the moment is to install Fongo on your phone and make calls using data. No disconnects that way. And you get a real phone number for free too, so you can forward your calls to it if incoming calls are also being dropped.

Of course, you should not be relying on Fizz Ext alone as a long term solution because that's not Fizz's network and if you use Fizz Ext more than Fizz for 3 months in a row they may cancel your account.

R
R

R

User level
Level
1
563 / 750
points

Jonathan C. I don't think thats correct, I've been with videotron for years and only used their partner network, never had any issue!

Chesky
Chesky

Chesky

User level
Level
0
73 / 100
points

Still not solved!!!
I think whoever has this issue should switch back to a stabled company!!!

moshe
moshe

moshe

User level
Level
0
13 / 100
points

i also have the same issue in montreal (within subscription area). can anyone help me?

R
R

R

User level
Level
1
563 / 750
points

it has been fixed today, check it out

Hi @all,

I can confirm that this issue has been solved, we are really sorry for the inconveniences that this situation might have caused!

Have a good one!
Luciana

Hello Moshe,

This issue has been solved by our technical team. If you are experiencing the same situation please connect with us via chat in order to escalate it.

Have a lovely day.

Ionut