Unanswered question

Certain customers are currently experimenting call drops (Resolved)

Hey Community,

 

Certain customers are currently experimenting call drops. The cause has been identified and the investigation is underway.

 

Fizz apologizes for any inconvenience this may have caused you.

 

Thank you,

 

Fizz

Answers

Alan Roth
Alan Roth

Alan Roth

User level
Level
0
63 / 100
points

Thanks for the update !

Nicolas Herouvim
Nicolas Herouvim

Nicolas Herouvim

User level
Level
1
430 / 750
points

I just experienced that. Thank you for the update!

sarah
sarah

sarah

User level
Level
0
54 / 100
points

Yes. My local and long distance calls are dropped after a few minutes. Going on since Sunday.

Kent
Kent

Kent

User level
Level
3
2804 / 5000
points

The network status page should be updated to reflect this new issue.

Serge
Serge

Serge

User level
Level
1
546 / 750
points

He removed the link to the network status page... So they will probably not update it....

Amine Haicheur
Amine Haicheur

Amine Haicheur

User level
Level
1
356 / 750
points

I think the issue is fixed

GB
GB

GB

User level
Level
1
414 / 750
points

Issue fixed . and I am back to 2 mins 53 seconds :(

Fabrice Narcisse
Fabrice Narcisse

Fabrice Narcisse

User level
Level
1
461 / 750
points

Nothing works correctly

sarah
sarah

sarah

User level
Level
0
54 / 100
points

Still happening to my service.

E
E

E

User level
Level
3
3282 / 5000
points

It’s bad enough when the service interrupts, but when you release an update that the service is restored and clearly it isn’t... we’ve reached a new level here. Maybe Fizz deserves a badge for this.

Tarick
Tarick

Tarick

User level
Level
0
21 / 100
points

Do think any us are experimenting call drops! I wouldn't mind experimenting with a lot of things, however I think the entire user base would agree that experimenting with call drops isn't one of them.

On a more serious note, incoming calls seem to be fine for me, however outbound calls have been extremely problematic.

Data while at 3G/HSPA+ has been fairly stable, in fact stable enough to make calls via VOIP such as Magicjack and Whatsapp.

I can tell you that my calls have been dropping all day from 9am to 1130pm from Ottawa all the way to Mississauga. Total drop calls is around 22-23.

attempting to force network to Fizz-EXT has no effect.  

M
M

M

User level
Level
1
269 / 750
points

Fixed to 2:57 minutes for this using FizzExt, goodbye fizz

T D
T D

T D

User level
Level
2
1901 / 2000
points

That was a pretty quick fix. Would it be possible to fix the bug that causes calls to be dropped at 2min 57secs on Fizz EXT?