Unanswered question

Certain customers are currently experimenting call drops (Resolved)

Hey Community,

 

Certain customers are currently experimenting call drops. The cause has been identified and the investigation is underway.

 

Fizz apologizes for any inconvenience this may have caused you.

 

Thank you,

 

Fizz

Whizz
Whizz

Whizz

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Answers

Alan Roth
Alan Roth

Alan Roth

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0
63 / 100
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Thanks for the update !

M
M

M

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932 / 2000
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I want this to work but it seems like there is a new issue every day, so discouraging..

Nicolas
Nicolas

Nicolas

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1
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I just experienced that. Thank you for the update!

sarah
sarah

sarah

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0
56 / 100
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Yes. My local and long distance calls are dropped after a few minutes. Going on since Sunday.

Stanley
Stanley

Stanley

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32 / 100
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"Certain customers are currently experimenting call drops."

Certain customers are currently experiencing call drops?

Whizz
Whizz

Whizz

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Team

Hi Amine,

Yes, it's fixed :)

Jay

GB
GB

GB

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1
415 / 750
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Issue fixed . and I am back to 2 mins 53 seconds :(

Peenis
Peenis

Peenis

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1
503 / 750
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Nothing works correctly

sarah
sarah

sarah

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0
56 / 100
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Still happening to my service.

E S
E S

E S

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3
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It’s bad enough when the service interrupts, but when you release an update that the service is restored and clearly it isn’t... we’ve reached a new level here. Maybe Fizz deserves a badge for this.

Tarick
Tarick

Tarick

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Do think any us are experimenting call drops! I wouldn't mind experimenting with a lot of things, however I think the entire user base would agree that experimenting with call drops isn't one of them.

On a more serious note, incoming calls seem to be fine for me, however outbound calls have been extremely problematic.

Data while at 3G/HSPA+ has been fairly stable, in fact stable enough to make calls via VOIP such as Magicjack and Whatsapp.

I can tell you that my calls have been dropping all day from 9am to 1130pm from Ottawa all the way to Mississauga. Total drop calls is around 22-23.

attempting to force network to Fizz-EXT has no effect.  

Mos
Mos

Mos

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1
668 / 750
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Fixed to 2:57 minutes for this using FizzExt, goodbye fizz

T D
T D

T D

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2
1902 / 2000
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That was a pretty quick fix. Would it be possible to fix the bug that causes calls to be dropped at 2min 57secs on Fizz EXT?